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All Journal Al Dzahab
Sepsi Indrawati
Institut Teknologi Dan Bisnis Haji Agus Salim Bukittinggi
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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PENGARUH KUALITAS PELAYANAN DAN MOTIVASI PELAYANAN PUBLIK TERHADAP KEPUASAN MASYARAKAT PADA TERMINAL TIPE A KILIRAN JAO Sepsi Indrawati; Heliyani Heliyani
Al Dzahab: Journal of Economics, Management, Business and Accounting Vol. 4 No. 1 (2023): Al Dzahab: Journal of Economics, Management, Business and Accounting
Publisher : Institut Agama Islam Negeri Kerinci

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32939/dhb.v4i1.1491

Abstract

Purpose: This study aims to determine the effect of service quality and public service motivation on community satisfaction on employees of Terminal Type A Kiliran Jao. Design/methodology/approach: The method used in this research is quantitative research with a descriptive approach. The population in this study were employees at Terminal Type A Kiliran Jao. The sample used was 84 people using a saturated sampling technique (census). The data analysis technique is multiple linear regression. Findings: The results of the study show that: (1) Service quality has a positive and significant effect on community satisfaction. (2) Public service motivation has a positive and significant effect on community satisfaction. (3) Quality of service and motivation of public services together have a positive and significant effect on community satisfaction in Terminal Type A Kiliran Jao. Research implications: The results of this study concluded that with good service quality and high motivation for public services, especially in the type A terminal, Kiliran Jao can increase people's satisfaction in using the terminal.
Co-Authors Heliyani Heliyani