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All Journal Gelanggang Olahraga: Jurnal Pendidikan Jasmani dan Olahraga (JPJO) Journal of Education and Sport Science
Catur Supriyanto
Universitas Negeri Surabaya
Education

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Kepuasan Layanan Sport massage Pelanggan Sport Recovery di ShareFit Surabaya Muhammad Kharisun; Roy Januardi Irawan; Catur Supriyanto; Fatkur Rohman Kafrawi; Awang Firmansyah; Muhammad Reza Prasetya
Journal of Education and Sport Science Vol. 5 No. 2 (2024): Juli 2024
Publisher : Wahid Hasyim University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31942/jess.v5i2.12384

Abstract

Penelitian ini bertujuan untuk mengetahui kepuasan layanan sport massage bagi pelanggan sport recovery di ShareFit Surabaya, dengan menggunakan jenis deskriptif dan pendekatan kuantitatif. Metode pengumpulan data menggunakan metode survei, instrumen berupa angket melalui wawancara dan google form sebanyak 31 butir pernyataan mencakup tentang lima dimensi kualitas layanan (Tangible, Reliability, Responsiveness, Assurance, dan Emphaty). Teknik sampling menggunakan total sampling dengan sasaran penelitian ini seluruh pelanggan sport massage ShareFit Surabaya yang berjumlah 55 orang. Teknik analisis data menggunakan analisis data deskripsi kuantitatif dengan bentuk presentase. Hasil analisis data menunjukkan kepuasan layanan sport massage bagi pelanggan sport recovery di ShareFit Surabaya masuk dalam kategori “puas”. Penjelasan lebih detail hasil penelitian pada masing-masing dimensi, dimensi Tangible 54,56% kategori “puas”, dimensi Reliability 47,29% kategori “puas” dimensi Responsiveness 41,83% kategori “sangat puas, dimensi Assurance 38,20% kategori “puas”, dimensi Emphaty 34,54% kategori “puas dan tidak puas seimbang”. Dengan hasil ini kualitas layanan di sport massage ShareFit Surabaya tergolong baik, akan tetapi pihak manajemen ShareFit Surabaya harus senantiasa mempertahankan dan meningkatkan kualitas pelayanannya agar dapat selalu memenuhi kepuasan para pelanggan. Kata Kunci: Kepuasan, Layanan, Sport Massage
Analisis Implementasi Fungsi Manajemen pada Event Jatim Open 2026 Azizatul Fitriani; Catur Supriyanto
Gelanggang Olahraga: Jurnal Pendidikan Jasmani dan Olahraga (JPJO) Vol. 9 No. 4 (2026): Gelanggang Olahraga: Jurnal Pendidikan Jasmani dan Olahraga
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/4f1zsn84

Abstract

This study aims to measure and describe the level of implementation of management functions in the 2026 East Java Open event based on the perceptions of the committee, athletes, and relevant stakeholders. This study used quantitative descriptive research with descriptive statistical analysis techniques. The research findings indicate that planning obtained an average score of 27.06, organizing obtained an average score of 26.56, implementation obtained an average score of 26.26, and controlling obtained an average score of 26.08. Therefore, it can be concluded that planning is an implementation that must be considered by the 2026 Jatim Open event to maximize event planning. Organizing, actuating, and controlling also need to be considered to support the planning process. Every strategy requires proper planning and implementation. Therefore, the 2026 Jatim Open event must consider the implementation of planning, organizing, actuating, and controlling in its event implementation. Keywords: Actuating, Controlling, Organizing, Planning
Co-Authors Awang Firmansyah Azizatul Fitriani Fatkur Rohman Kafrawi Muhammad Kharisun Muhammad Reza Prasetya ROY JANUARDI IRAWAN