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All Journal Sanskara Ekonomi dan Kewirausahaan
Rusli Ginting Munthe
Fakultas Bisnis Universitas Kristen Maranatha
Economics, Econometrics & Finance

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Emotional Contagion Sebagai Produk Dari Budaya Organisasi Studi Kasus Pada Parahyangan Residence Vincent; Rusli Ginting Munthe
Sanskara Ekonomi dan Kewirausahaan Vol. 1 No. 02 (2023): Sanskara Ekonomi dan Kewirausahaan (SEK)
Publisher : Eastasouth Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (498.861 KB) | DOI: 10.58812/sek.v1i02.82

Abstract

Service organizations encourage employees to express positive emotions in service transactions with customers, with the hope that customers can capture these emotions and have positive reactions where customers become satisfied in enjoying service sector services. The service process is known as emotional contagion. However, this is a challenge for employees to be able to continue to display positive emotions during service where in the end they will fake their emotions and act (surface acting and deep acting) during the service process. The researcher uses a case study at a service sector company in Bandung and finds that the implementation of emotional contagion is dominated by organizational motives that are driven by organizational culture. This prompted the receptionist to display false positive emotions with deep acting.
Pengaruh Komunikasi dan Kepemimpinan Terhadap Penyelesaian Konflik di Organisasi Kemahasiswaan (Senat, Himama, Himatha) Fakultas Bisnis Universitas Kristen Maranatha Tarida Situmorang; Rusli Ginting Munthe
Sanskara Ekonomi dan Kewirausahaan Vol. 1 No. 02 (2023): Sanskara Ekonomi dan Kewirausahaan (SEK)
Publisher : Eastasouth Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (305.854 KB) | DOI: 10.58812/sek.v1i02.86

Abstract

The purpose of this research is to be able to determine the effect of communication and leadership on conflict resolution. Communication is one of the most important factors in the organization. Communication can make relationships better to avoid and overcome conflict. If there is a lack of communication, the organization is not functioning properly. The method used in this study uses quantitative methods. The population in this study were members of the senate, himama, and himatha business faculties of Maranatha Christian University. This study used a survey method with a sample of 88 respondents, sampling using the Now table. The data analysis technique used in this study used multiple linear regression analysis using SPSS. The results of this study indicate that communication and leadership have a positive influence on conflict resolution.
Co-Authors Tarida Situmorang Vincent