Naili Farida
Departement of Business Administration, Universitas Diponegoro, Jl. Prof. Sudarto, SH, Tembalang, Semarang, Indonesia 50275

Published : 3 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 3 Documents
Search

Pengaruh Kualitas Produk dan Citra Merek terhadap Keputusan Pembelian Smartphone Asus melalui Minat Beli sebagai Variabel Intervening (Studi pada Mahasiswa Universitas Diponegoro) Rifky Muhammad Tristan Chaniago; Widayanto Widayanto; Naili Farida
Jurnal Ilmu Administrasi Bisnis Vol 12, No 1 (2023)
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jiab.2023.37254

Abstract

The development of globalization is inevitable, it changes the way we communicate, with smartphones as evidence. Smartphones can support current lecture activities because they facilitate access to information at any time. Smartphone users in Indonesia experience a surge every year, but Asus is not felt, they have experienced a decline, this is not in line with the increase in consumer purchases of smartphones, even though the quality of the products offer and a good brand image to consumers has been carry out by Asus to attract consumer buying interest to make purchases. This study was conduct to examine the effect of product quality and brand image on purchasing decisions for Asus smartphones through purchase intention as an intervening variable (study on Diponegoro University students). This study uses quantitative methods and non-probability sampling approaches, the sample collected was 100 by purposive sampling, using a questionnaire that fits the criteria such as Diponegoro University undergraduate students, who filled out the questionnaire. The analysis technique uses validity test, reliability test, simple and multiple linear regression, correlation coefficient, determination test, t test, two-stage regression, and sobel test by utilizing SPSS and Quantpsy. The results showed that the product quality variable had a positive and significant effect on purchasing decisions. Product quality variable had a positive and significant effect on purchase intention. Brand image variable had a positive and significant effect on purchase intention. Brand image variable had a positive and significant effect on purchasing decisions. Purchase interest variable had a positive and significant effect on purchasing decisions. Product quality variable had a positive and significant effect on purchasing decisions through purchase intention. Brand image variable had a positive and significant effect on purchasing decisions through buying interest.Perkembangan globalisasi tidak bisa dihindari, ini merubah cara kita berkomunikasi, dengan smartphone sebagai bukti. Smartphone dapat menunjang kegiatan perkuliahan saat ini karena mempermudah akses informasi setiap saat. Pengguna smartphone di Indonesia tiap tahun mengalami pelonjakan, namun tidak dirasakan Asus, mereka mengalami penurunan, hal ini tidak sejalan dengan meningkatnya pembelian konsumen terhadap smartphone, meskipun kualitas produk yang ditawarkan serta citra merek yang baik kepada konsumen sudah dilakukan oleh Asus untuk menarik minat beli konsumen agar melakukan pembelian. Penelitian ini dilakukan guna meneliti pengaruh kualitas produk dan citra merek terhadap keputusan pembelian smartphone asus melalui minat beli sebagai variabel intervening (studi pada mahasiswa universitas diponegoro). Penelitian ini menggunakan metode kuantitatif dan pendekatan non-probability sampling, sampel yang terkumpul sebanyak 100 dengan cara purposive sampling, menggunakan kuesioner yang sesuai kriteria seperti Mahasiswa S1 Universitas Diponegoro, yang mengisi kuesioner. Teknik analisis menggunakan uji validitas, uji reliabilitas, regresi linier sederhana dan berganda, koefisien korelasi, uji determinasi, uji t, regresi dua tahap, dan uji sobel dengan memanfaatkan SPSS dan Quantpsy. Hasil menunjukkan variabel kualitas produk berpengaruh positif dan signifikan terhadap keputusan pembelian. Variabel kualitas produk berpengaruh positif dan signifikan terhadap minat beli. Variabel citra merek berpengaruh positif dan signifikan terhadap minat beli. Variabel citra merek berpengaruh positif dan signifikan terhadap keputusan pembelian. Variabel minat beli berpengaruh positif dan signifikan terhadap keputusan pembelian. Variabel kualitas produk berpengaruh positif dan signifikan terhadap keputusan pembelian melalui minat beli. Variabel citra merek berpengaruh positif dan signifikan terhadap keputusan pembelian melalui minat beli.
Pengaruh Brand Image dan Variasi Produk terhadap Keputusan Pembelian Teh Botol Sosro di Kota Semarang dengan Trust sebagai Variabel Intervening Safira Amanda Prasanti; Reni Shinta Dewi; Naili Farida
Jurnal Ilmu Administrasi Bisnis Vol 13, No 4 (2024)
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jiab.2024.43839

Abstract

Abstract : High mobility affects consumer behavior in purchase decisions. When purchasing food and beverage products, they tend to choose practical products. Teh Botol Sosro is a popular packaged tea that has long been devoted to addressing the needs of the consumer. This research was conducted to know the impact of the brand image and the product variation on the purchase decision of Teh Botol Sosro in Semarang City with trust as an intervening variable. The population in this study amounted to 100 Teh Botol Sosro consumers in Semarang City using a quantitative approach. Analysis was made using a 3.0 smartpls with tests of validity, reliability, r-square, and path coefficient. Research shows that the brand image and the product variation have a positive impact on trust partially, the brand image has a significant effect on purchase decisions, meanwhile product variation has no effect on purchase decisions, trust has a significant impact on the purchase decisions, and the brand image and the product variation has significant effect to purchase decisions through trust partially. Keywords: brand image; product variation; trust; and purchase decisions.Abstraksi: Mobilitas tinggi berpengaruh terhadap perilaku konsumen dalam melakukan pembelian, salah satunya dalam pembelian produk makanan dan minuman yang cenderung praktis. Teh Botol Sosro, teh kemasan siap minum yang populer sejak dulu diperuntukkan dalam menjawab kebutuhan konsumen tersebut. Penelitian ini bertujuan untuk mengetahui pengaruh brand image dan variasi produk terhadap keputusan pembelian Teh Botol Sosro di Kota Semarang dengan trust sebagai variabel intervening. Populasi dalam penelitian ini berjumlah 100 yang merupakan konsumen Teh Botol Sosro di Kota Semarang yang diteliti dengan pendekatan kuantitatif. Analisis dilakukan menggunakan SmartPLS 3.0 dengan uji validitas, reliabilitas, R-Square, dan Path Coefficient. Hasil penelitian menunjukkan bahwa brand image dan variasi produk bepengaruh positif terhadap trust secara parsial, brand image mempengaruhi keputusan pembelian, sementara variasi produk tidak mempengaruhi keputusan pembelian secara langsung, trust memiliki pengaruh signifikan terhadap keputusan pembelian, dan brand image dan variasi produk berpengaruh terhadap keputusan pembelian melalui trust secara parsial.Kata Kunci: citra merek; variasi produk; trust; dan keputusan pembelian.
PENGARUH E-WOM DAN E-SATISFACTION TERHADAP E-REPURCHASE INTENTION MELALUI E-TRUST SEBAGAI VARIABEL INTERVENING (STUDI PADA PENGGUNA MARKETPLACE BLIBLI SEMARANG) Muhammad Fadhli; Naili Farida; Hari Susanta Nugraha
Jurnal Ilmu Administrasi Bisnis Vol 13, No 2 (2024)
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jiab.2024.41408

Abstract

E-commerce has experienced rapid growth around the world, including in Indonesia. This is supported by the high public interest in shopping online which has made many e-commerce companies pop up. To maintain the company and win the competition, companies must be able to encourage their customers to keep shopping at the same e-commerce company. This study aims to determine the effect of E- WOM and e-satisfaction through e-trust on e-repurchase intention of Blibli marketplace customers in Semarang City. This research is included in explanatory research, and uses non-probability sampling and purposive sampling as sampling techniques. The sample used is 100 people who have shopped at least 2 times at the Blibli marketplace. This research uses validity test, reliability test, correlation coefficient, coefficient of determination, simple linear regression, t test, and path analysis with the SPSS 27 application tool. The results show that there is a positive and significant effect of each variable, namely E-WOM and e- satisfaction towards e-repurchase intention and e-trust. The results of the research test show that there is a positive and significant influence on each variable relationship. The path analysis test results also show that e-trust acts as a partial mediating variable, namely E-WOM and e-satisfaction indirectly have a positive and significant effect on e-repurchase intention through e-trust. Keywords: E-Satisfaction; E-Trust; E-WOM; E-Repurchase IntentionE-commerce telah mengalami pertumbuhan yang cepat diseluruh dunia, termasuk di Indonesia. Hal tersebut didukung dengan tingginya minat masyarakat dalam berbelanja online yang membuat banyaknya perusahaan - perusahaan e-commerce bermunculan. Untuk mempertahankan perusahaan dan memenangkan persaingan, perusahaan harus bisa mendorong pelanggannya untuk tetap berbelanja di perusahaan e-commerce yang sama. Penelitian ini bertujuan untuk mengetahui pengaruh antara E-WOM dan e-satisfaction melalui e-trust terhadap e-repurchase intention pelanggan marketplace Blibli di Kota Semarang. Penelitian ini termasuk dalam penelitian ekplanatori, dan menggunakan non-probability sampling serta purposive sampling sebagai teknik pengambilan sampel. Sampel yang digunakan ialah 100 orang yang sudah berbelanja minimal 2 kali di marketplace Blibli. Penelitian ini menggunakan uji validitas, uji reliabilitas, koefisien korelasi, koefisien determinasi, regresi linear sederhana, uji t, dan analisi jalur dengan alat bantu aplikasi SPSS 27. Hasil penelitian menunjukkan adanya pengaruh positif dan signifikan dari masing-masing variabel, yaitu E-WOM dan e-satisfaction terhadap e-repurchase intention serta e-trust. Hasil uji penelitian menghasilkan bahwa terdapat pengaruh positif dan signifikan pada setiap hubungan variabel. Hasil uji analisis jalur juga menunjukkan bahwa e-trust berperan sebagai variabel mediasi parsial, yaitu E-WOM dan e-satisfaction secara tidak langsung memiliki pengaruh positif dan signifikan terhadap e- repurchase intention melalui e-trust.Kata Kunci: E-Satisfaction; E-Trust; E-WOM; E-Repurchase Intention