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All Journal Jurnal Dialektika Politik
Asep Cahyana
Ombudsman Republik Indonesia
Law, Crime, Criminology & Criminal Justice

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ANALISIS SWOT TERHADAP OPTIMALISASI REKOMENDASI OMBUDSMAN DALAM GANTI RUGI PELAYANAN PUBLIK Asep Cahyana
Jurnal Dialektika Politik Vol. 7 No. 1 (2023): Jurnal Dialektika Politik
Publisher : STISIP Widyapuri Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (408.377 KB) | DOI: 10.37949/jdp.v7i1.45

Abstract

Equality between providers and users in public services is characterized by the opportunity for users to file objections, complaints, and claims for compensation. In Indonesia, policies regarding compensation are contained in various laws and regulations, including Law 25/2009 on Public Services and Law Number 37/2008 on the Ombudsman of the Republic of Indonesia. However, after thirteen years, the compensation policy based on the Public Service Law has not been implemented because the implementing regulations are not yet complete. As an alternative, the compensation mechanism through Ombudsman recommendation based on Ombudsman Law needs to be studied in depth. In this paper, the author uses a simple SWOT analysis to analyze the strengths, weaknesses, opportunities, and threats for which the Ombudsman recommendation are optimized to resolve people complaint containing demand for compensation. This study uses a qualitative approach. Data were obtained from interviews, observations, books, scientific journals, institutional information/documents, and online news articles. Data were analyzed using an interactive modeling approach and N-Vivo software. A number of important findings and recommendations are presented in this paper.
AKSELERASI PEMBANGUNAN E-GOVERNMENT DI DAERAH: ANALISIS PRAKTIK BAIK PEMERINTAH KABUPATEN SUMEDANG Asep Cahyana
Jurnal Dialektika Politik Vol. 7 No. 2 (2023): Jurnal Dialektika Politik
Publisher : STISIP Widyapuri Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37949/jdp.v7i2.69

Abstract

ICT is a challenge and opportunity for local governments in effort to realize excellent service for the people. This paper aims to analize e-government efforts and achievements of the Sumedang District Government, as well as analyze the specific factors that have driven a leap in e-government development in the region. The author uses data obtained through online observation of the official website www.sumedang.go.id, digital application trials, as well as regulations, policy documents, journals, reports, online sources and other relevant documents. The author concludes that Sumedang Regency e-government development has passed the interactive phase towards the transactional phase. The author concludes that Sumedang Regency e-government development has passed the interactive phase towards the transactional phase. The acceleration of e-government by the Government of Sumedang Regency is determined by several factors, namely the political commitment of regional leaders that underlies policies, e-government strategies, programs and activities, development of human resources for apparatus, and multi-stakeholder collaboration.
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