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Pengaruh Kualitas Layanan Dan Promosi Terhadap Kepuasan Pelanggan Pada Niat Beli Konsumen Di Starbuck Pradinka Shanditya Nugraha; Puspita Chairun Nisa
E-Mabis: Jurnal Ekonomi Manajemen dan Bisnis Vol 24, No 1 (2023): April
Publisher : Faculty of Economics and Business, Universitas Malikussaleh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29103/e-mabis.v24i1.882

Abstract

Tujuan dari penelitian ini adalah untuk mengetahui Pengaruh Kualitas Layanan Dan Promosi Terhadap Kepuasan Pelanggan Pada Niat Beli Konsumen di Starbuck.  Diharapkan penelitian ini memberikan kontribusi pada keilmuan manajemen pemasaran dan juga memberikan implikasi dalam manajerial pada pengelolaan bisnis. Penelitian ini menggunakan metode survei sebagai teknik pengumpulan data, dengan kuesioner sebagai alat instrumen dan disebarkan secara online. Teknik penentuan responden penelitian menggunakan metode purposive sampling, metode analisis data yang digunakan adalah analisis jalur melalui Partial Least Squares Structural Equation Modeling (PLS-SEM). Hasil penelitian menunjukkan bahwa faktor promosi, kualitas layanan dapat berpengaruh positif terhadap pada kepuasan pelanggan dalam menarik minat beli konsumen. Penelitian ini menghasilkan beberapa temuan, pertama promosi berpengaruh positif signifikan terhadap kepuasan pelanggan. Kedua, kualitas layanan berpengaruh positif signifikan terhadap kepuasan pelanggan. Ketiga, kepuasan pelanggan berpengaruh positif signifikan terhadap niat beli. Keempat, kualitas layanan berpengaruh positif signifikan terhadap niat beli dan promosi berpengaruh positif signifikan terhadap niat beli. Dengan ada nya penelitian ini dibuat karena penulis hendak menunjukkan bahwa adanya pengaruh antara kualitas layanan dan promosi dari pelanggan dengan minat beli pada suatu produk yang di pasarkan, khusus nya pada kopi starbuck dan produk khususnya pada brand yang ada di Indonesia.
Pengaruh Inovasi Konsumen Terhadap Niat Beli Mobil Wuling Melalui Proses Pembelajaran dan Nilai Manfaat yang Dimoderasi dengan Harga Hamidah, Hamidah; Puspita Chairun Nisa
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 7 No. 1 (2025): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v7i1.5969

Abstract

This study examines the influence of consumer innovation on the intention to buy Wuling cars in Jabodetabek through a learning process and value moderated by price. Therefore, the aim of this research is to develop the relationship between consumer innovation (CI), purchase intention (PI), learning process (LP) and value-benefit (PV) for wuiling brand cars in a collective society like Indonesia. It also investigates their relationship to price (P). This type of research is quantitative. The population in this study were wuiling car users in the Greater Jakarta area with an age range of 17-55 years of 182 respondents. Data collection was carried out in March-June 2022. The distribution of questionnaires was carried out online via the Google form with the scale used, namely a 5-point Likert scale which varies from Strongly Disagree (1) to Strongly Agree (5). Hypothesis testing in this study uses a structural equation model (SEM) and uses Lisrel 8.8 software. Based on the analysis it was concluded that not all variables have a positive effect on each other. The consumer innovation variable does not have a positive effect on the purchase intention variable, the consumer innovation variable affects the learning process variable, the learning process variable does not affect the purchase intention variable, the learning process variable influences the benefit value variable, the consumer innovation variable does not affect the benefit value variable, the benefit value variable affects the variable purchase intention, benefit value variable does not mediate consumer innovation variable to purchase intention variable, learning process variable does not mediate consumer innovation variable and purchase intention variable, benefit value variable does not mediate learning process variable and purchase intention variable, learning process variable and benefit value does not mediate the innovation variable and the purchase intention variable, the price variable managed to moderate the benefit value variable and the purchase intention variable. The findings in this study are that consumer innovation in Indonesia is still small, so that the intention to buy Wuiling brand car products has also decreased, which is caused by consumers not studying and understanding the advantages and value benefits of Wuiling brand cars, especially during the COVID-19 pandemic when In this case, the majority of consumers are more focused on basic needs than other needs. Then, during the COVID-19 pandemic, research respondents paid close attention to the price of a product or service because of the financial crisis during this pandemic.