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All Journal Jurnal Pendidikan dan Konseling Toba: Journal of Tourism, Hospitality, and Destination
Sri Febdarina
Sekolah Tinggi Pariwisata Riau
Education Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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Pemberdayaan Perempuan Dalam Peningkatan Ekonomi Keluarga Melalui Usaha Homestay di Desa Kreatif Kampung Bandar Kota Pekanbaru Sri Febdarina; Risna Yanti; Elti Martina; Rahma Putri Andita; Lisa Lestari
Jurnal Pendidikan dan Konseling (JPDK) Vol. 5 No. 2 (2023): Jurnal Pendidikan dan Konseling
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jpdk.v5i2.13645

Abstract

Kegiatan pelatihan ini bertujuan untuk memberikan pengetahuan kepada perempuan di Kampung Bandar untuk meningkatkan pengetahuan mengenai usaha Homestay serta meningkatkan peran perempuan dalam upaya perbaikan perekonomian rumah tangga melalui usaha homestay. Berlatar belakang permasalahan terkait minimnya pengetahuan perempuan mengenai usaha Homestay sekaligus upaya untuk memberdayakan perempuan dalam meningkatkan usaha Homestay maka pelatihan ini dipandang perlu agar perempuan dapat diberdayakan dalam peningkatan perekonomian keluarga. Misalnya dalam hal promosi, manajerial maupun pemeliharaan serta perawatan homestay. Hal-hal itu masih banyak diabaikan oleh para pengelola desa wisata. Pada akhirnya, keberadaan homestay mampu memberikan peningkatan pendapatan rumah tangga. Pemanfaatan ruang yang baik, memungkinkan rumah warga diminati oleh wisatawan. Di sisi lain, ketrampilan ibu rumah tangga dapat menjadi komoditas pendukung, misalnya makanan, kopi, atau kudapan tradisional khas local.
Penerapan SOP Waiter/waitress terhadap Kualitas Pelayanan untuk Meningkatkan Kepuasan Tamu di Restaurant Peterseli Kitchen Asur Suryana; Ika Fitria Hasibuan; Sri Febdarina; Dini Ramadhani; Maryantina Maryantina
TOBA: Journal of Tourism, Hospitality, and Destination Vol. 5 No. 1 (2026): Februari 2026
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/toba.v5i1.7426

Abstract

Service quality is a crucial factor in determining customer satisfaction in the restaurant industry. This study aims to analyze the implementation of waiter/waitress SOPs, service quality, and guest satisfaction at Peterseli Kitchen Restaurant Pekanbaru. This research employed a qualitative descriptive method with data collection techniques through interviews, observations, and questionnaires. Research respondents consisted of 99 restaurant guests, 10 waiters/waitresses, 1 head captain, and 1 manager. Service quality was measured using five SERVQUAL dimensions (Tangible, Empathy, Reliability, Responsiveness, and Assurance), while guest satisfaction was measured through three indicators (meet expectation, repurchase intention, and willing to recommendation) using a 5-point Likert scale. The results showed that the implementation of waiter/waitress SOPs has been carried out very well through 15 consistent operational procedure stages. Service quality obtained an average score of 4.9, which is categorized as very good, with all dimensions showing optimal performance. Guest satisfaction was also in the very satisfied category with an average score of 4.9, indicating that guests have a high interest in making repeat visits and recommending the restaurant to others. This study concludes that the implementation of structured SOPs and strict supervision have a positive effect on service quality and guest satisfaction. It is recommended that the restaurant continues to maintain existing service standards while developing product diversification strategies to expand market segments.
Co-Authors Asur Suryana Dini Ramadhani Elti Martina Ika Fitria Hasibuan Lisa Lestari Maryantina Maryantina Rahma Putri Andita Risna Yanti