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All Journal Jurnal Untuk Masyarakat Sehat (JUKMAS) Journal of Telenursing (JOTING)
Agusianita Agusianita
Universitas Dehasen Bengkulu
Health Professions Nursing Public Health

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Kepuasan Layananan Jaminan Kesehatan Nasional Agusianita Agusianita; Hasanudin Nuru; Des Metasari
Journal of Telenursing (JOTING) Vol 5 No 1 (2023): Journal of Telenursing (JOTING)
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/joting.v5i1.4096

Abstract

This study aims to determine client satisfaction in receiving national health insurance (JKN)/Universal Health Coverage services. This study uses the systematic literature review analysis method, which operates as many as 15 national and international journals uploaded via Google Scholar and PubMed from 2019-2021. Based on research results from 15 journals that have been reviewed, it is known that the decline in services is influenced by the type of country of the JKN client. From the study, information was obtained that there was a decrease in JKN or universal health coverage client satisfaction with an increase in the number of clients in developing countries. In contrast, in developed countries, such as Europe and the Americas, there was an increase in the quality of universal health coverage services. In developed countries, the service is excellent by prioritizing customer satisfaction, whereas, in developing countries, the service seems less good with inadequate service facilities, an overwhelming number of clients, and a small number of health workers and not in proportion to the number of patients. Developing countries have a low level of satisfaction with JKN/universal health coverage services, with a disproportionate ratio of health workers to patients and a significant increase in the number of participants. Keywords: National Health Insurance (JKN), Satisfaction, Universal Health Coverage
Analisis Pelayanan Perawat Terhadap Kepuasan Pasien JKN Rawat Inap di Rumah Sakit Rafflesia Agusianita Agusianita; Hasanuddin Nuru; Des Metasari
Jurnal Untuk Masyarakat Sehat (JUKMAS) Vol 7, No 1 (2023): Jurnal Untuk Masyarakat Sehat (JUKMAS)
Publisher : LPPM Universitas Respati Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52643/jukmas.v7i1.2939

Abstract

The increase in JKN participants has created a separate problem, especially for private hospitals. An increase in the number of patients that is disproportionate to the number of health workers will have a psychological impact on health workers which can reduce the quality of service, while service will determine the level of patient satisfaction and have an impact on the number of patients seeking treatment at the hospital. The purpose of this study was to determine Nurse Services on the satisfaction of inpatient JKN patients at Rafflesia Hospital. The method used is cross sectional research method. Data was collected by distributing questionnaires to 162 patients using a random sampling technique. The results of the univariate test analysis showed that 74 respondents (45.7%) had good nurse services, 65 respondents (40.1%) said it was quite good, while 23 respondents (14.2%) were not good enough. The results of the Bivariate analysis showed that there was a relationship between nurse service and patient satisfaction
Co-Authors Des Metasari Hasanuddin Nuru Hasanudin Nuru