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All Journal International Journal of Electrical and Computer Engineering Indonesian Journal of Electrical Engineering and Computer Science
Tawfiq Alrawashdeh
Al-Hussein Bin Talal University
Computer Science & IT Electrical & Electronics Engineering

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Students’ satisfaction with the service quality of academic advising systems Ali M. Ghonmein; Khaldun G. Al-Moghrabi; Tawfiq Alrawashdeh
Indonesian Journal of Electrical Engineering and Computer Science Vol 30, No 3: June 2023
Publisher : Institute of Advanced Engineering and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/ijeecs.v30.i3.pp1838-1845

Abstract

Academic advising (AA) is an integral part of university education, as it has an indispensable role in helping students fulfil their goals in higher education, become responsible for their own learning, and formulate meaningful educational plans that perfectly match the abilities of each student. For this reason, educational institutions around the world are striving to upgrade their AA systems (AAS) to provide their students with personalized experiences. Meanwhile, modern technology can improve the advising process and facilitate the accomplishment of the corresponding tasks. Therefore, the integration of technology into AA not only offers more flexibility for the students but also improves the delivery of advising services. This study aimed i) to identify those factors that mainly affect the AAS services being offered in universities; and ii) to examine how the satisfaction of students with AAS is affected by service quality. A total of 400 students from the Information Technology College of Al-Hussein Bin Talal University (AHU) were invited to participate in an online survey for data collection, and a response rate of 90.50% was recorded. Results show that the satisfaction of students with the AAS is affected by trust, network quality, service quality, system quality, information quality, and perceived risk.
A profiling-based algorithm for exams’ scheduling problem Tawfiq Alrawashdeh; Khaldun G. Al-Moghrabi; Ali M. Al-Ghonmein
International Journal of Electrical and Computer Engineering (IJECE) Vol 13, No 5: October 2023
Publisher : Institute of Advanced Engineering and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/ijece.v13i5.pp5483-5490

Abstract

Typically, the problem of scheduling exams for universities aims to determine a schedule that satisfies logistics constraints, including the number of available exam rooms and the exam delivery mode (online or paper-based). The objective of this problem varies according to the university’s requirements. For example, some universities may seek to minimize operational costs, while others may work to minimize the schedule's length. Consequently, the objective imposed by the university affects the complexity of the problem. In this study, we present a grouping-based approach designed to address the problem of scheduling the exam timetable. The approach begins by profiling the courses’ exams based on their requirements, grouping exams with similar requirements to be scheduled at the same time. Then, an insertion strategy is used to obtain the exam schedule while satisfying the imposed constraints of the targeted university. We applied this approach to the problem of exam scheduling at Al-Hussein Bin Talal University in Jordan and achieved a balanced exam schedule that met all the imposed constraints.
Co-Authors Ali M. Al-Ghonmein Ali M. Ghonmein Khaldun G. Al-Moghrabi