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This Author published in this journals
All Journal Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences International Journal of Business and Quality Research
Kristian Suhartadi Widi Nugraha
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Religion Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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The Influence of Application Quality and Trust on Satisfaction and Repurchase Intention of Traveloka Consumers Diah Yulisetiarini; Rasikh Hardilegawa Catureswara; Kristian Suhartadi Widi Nugraha; Susanti Prasetiyangtyas; Nadifa Diendara; Azimatul Mauna
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 6, No 2 (2023): Budapest International Research and Critics Institute May
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v6i2.7546

Abstract

This study aims to analyze and examine the effect of application quality and trust on the satisfaction and repurchase intention of Traveloka consumers. There are taken into consideration by Traveloka in determining strategies to maintain consumer repurchase intention through satisfaction by increasing application quality and trust in the future. Further research is expected to add other variables, such as brand image, price, sales promotion, and so forth. This research design employs an explanatory research design. The population in this study involves all Traveloka consumers. The sampling technique applied non-probability sampling with a purposive sampling method. The sample was obtained from 140 respondents with the criteria of consumers who have made a purchase on the Traveloka application more than once in a year and are 16 years old or have an ID card. This study uses quantitative data. The source of data is primary data. Methods of data collection using a questionnaire via a google form. The analytical method used is path analysis. The results show that: Application quality and trust has a significant effect on satisfaction, application quality and trust has a significant effect on repurchase intention, satisfaction has a significant effect on repurchase intention.
Special Monitoring of Bonded Zone Companies as a Source of State Revenue at Bogor Customs and Excise Office Nurdiansyah, Amril; Kristian Suhartadi Widi Nugraha
International Journal of Business and Quality Research Vol. 3 No. 04 (2025): October - December, International Journal of Business and Quality Research (IJ
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v3i04.2626

Abstract

Special monitoring is a mechanism carried out to identify potential non-compliance and ensure that customs obligations are fulfilled by companies receiving bonded zone facilities. The study was conducted using a descriptive-narrative approach by utilizing and processing data on invoices from special monitoring results in 2024 and 2025 at Bogor Type A Customs and Excice Supervision and Service Office. This study examined the extent of the contribution of state revenue from special monitoring to the 2025 state revenue target. The results showed that special monitoring made a real contribution to state revenue, with a total realization of 11.47 billion rupiah by November 1, 2025. This contribution is still relatively small, namely 1.65% of the total state revenue target in 2025 (693.79 billion rupiah); therefore, the role of special monitoring is still complementary. However, when viewed from the aspect of contribution to the increase in revenue targets from 2024, which amounted to 70.07 billion rupiah, invoices from special monitoring have a significant impact of 16.38%.
Co-Authors Azimatul Mauna Diah Yulisetiarini Nadifa Diendara Nurdiansyah, Amril Rasikh Hardilegawa Catureswara Susanti Prasetiyangtyas