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All Journal Dia: Jurnal Administrasi Publik MAP Observer: Jurnal Penelitian Administrasi Publik
Rachmawati Novaria
University of 17 Agustus 1945 Surabaya
Humanities Decision Sciences, Operations Research & Management Social Sciences

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THE WORK PROFESSIONALISM OF EMPLOYEE IN PUBLIC SERVICES AT MENUR PUMPUNGAN VILLAGE OFFICE, SURABAYA CITY Alvionita Pratama; Rachmawati Novaria; M. Kendry Widiyanto
MAP Observer: Jurnal Penelitian Administrasi Publik Vol 3 No 01 (2023): PUBLIC ADMINISTRATION
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/mapo.v3i01.8402

Abstract

The role of employee work professionalism is largely determined by the level of ability of employees which is reflected through their daily behavior in the organization. The ability of employees to provide public services leads to the achievement of a company's goals that have been planned. The low quality of public services is due to the low professionalism of public officials in providing public services. Unprofessionalism of public officials in providing public services can lead to demands and cause the public (society) to be dissatisfied with the services provided by public officials. This research was conducted to know the Professionalism of Employees in Public Services at the Menur Pumpungan Village Office, Surabaya City. The research method used is a qualitative research method using observation data collection techniques and informant interviews. From the results of the analysis, it is known that the skills and responsibilities of employees in Menur Pumpungan Village, Surabaya City state that the implementation of public services, employee attitudes, and employee readiness are quite satisfactory. However, from the discipline in providing services, it is still considered unsatisfactory. Increasing the Professionalism of Employee Work to improve the quality of public services.
ANALYSIS OF SCHOOL MANAGEMENT IN REALIZING QUALITY CULTURE IN MADIUN CITY Lismawati Lismawati; Rudi Handoko; Rachmawati Novaria
DIA: Jurnal Administrasi Publik Vol 21 No 01 (2023): PUBLIC ADMINISTRATION
Publisher : Program Studi Doktor Ilmu Administrasi, FISIP, Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/dia.v21i01.7594

Abstract

The implementation of the school management system has a strategic role in supporting the implementation of public services at the education unit level. The role and function of supervision are needed to monitor, foster, assess, and provide professional guidance to principals, teachers, and education personnel in their target schools. The phenomenon in the field shows a gap in the quality standards of education set by the government and its implementation. No school has met the SNP of the 71 primary schools in Madiun City. This research was conducted because elementary schools in Madiun City do not yet have a quality culture according to the standards set by the government. This study aims to: a. Describe and analyze school management in realizing a quality culture. b. Analyze the factors inhibiting and supporting school management in realizing a quality culture. c. Develop a management model that can encourage a quality culture. The study was conducted qualitatively. The results of the study are as follows; a. The management of elementary schools in Madiun City has met the criteria for quality culture, but at the implementation level, it is not optimal. It can be seen that school management is not optimal, so the quality culture has not been realized as expected by the government. b. Supporting factors, schools are committed to implementing SPMI towards quality cultured schools following applicable regulations, supported by educators and education staff who have the appropriate qualifications. Provisions, a management information system, and the availability of special officers.
WORK DISCIPLINE IN IMPROVING EMPLOYEE PERFORMANCE PROVINCIAL WOMEN EMPOWERMENT, CHILD PROTECTION AND POPULATION SERVICE OF EAST JAVA Eddo Putra Irianto; Agus Sukristyanto; Rachmawati Novaria
DIA: Jurnal Administrasi Publik Vol 21 No 02 (2023): PUBLIC ADMINISTRATION
Publisher : Program Studi Doktor Ilmu Administrasi, FISIP, Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/dia.v21i02.7956

Abstract

This research aims to identify and anaIyze how work discipIine and what obstacIes in improving the performance of empIoyees at the ProvinciaI Women Empowerment, ChiId Protection and PopuIation Service of East Java. The method used in this research is quaIitative, which is described in detaiI through interviews with informants. This research uses two types of data sources, primary and secondary data sources. The data is anaIyzed descriptiveIy quaIitativeIy, which means that the data obtained from observations, interviews, and documentation is processed into information that can draw concIusions. The resuIts of the research show that the IeveI of empIoyee discipIine is quite good. Seen from the indicators used through in-depth interviews with informants, it shows positive resuIts aIthough not without some shortcomings. In the future, it is expected that the Ieadership wiII be abIe to provide strict sanctions to give a deterrent effect to undiscipIined empIoyees. Keywords: work discipIine, empIoyee performance
PERFORMANCE ANALYSIS OF THE BUREAUCRACY AT THE BUREAU OF GOVERNMENT AND REGIONAI AUTONOMY OF THE PROVINCIAI SECRETARIAT OF EAST JAVA Nirwan Baihaqi; Agus Sukristyanto; Rachmawati Novaria
DIA: Jurnal Administrasi Publik Vol 21 No 02 (2023): PUBLIC ADMINISTRATION
Publisher : Program Studi Doktor Ilmu Administrasi, FISIP, Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/dia.v21i02.7963

Abstract

This research examines the performance of civiI servants at the Bureau of Government and RegionaI Autonomy in the East Java ProvinciaI Secretariat, considering Ieadership and organizationaI cuIture as infIuencing factors. The findings show that the performance of these civiI servants is good, with Ieadership and organizationaI cuIture having a significant impact on their performance. To improve and enhance their performance in the future, the optimization of Ieadership roIes is suggested.
Co-Authors Agus Sukristyanto Alvionita Pratama Eddo Putra Irianto Lismawati Lismawati M. Kendry Widiyanto Nirwan Baihaqi Rudi Handoko