Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal E-Jurnal Ekonomi dan Bisnis Universitas Udayana
Ni Gusti Ayu Putri Anggraeni
Feb Unud
Economics, Econometrics & Finance Education

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
PERAN CITRA MEREK MEMEDIASI PENGARUH KEPUASAN PELANGGAN TERHADAP NIAT MENGGUNAKAN KEMBALI E-COMMERCE LAZADA Ni Gusti Ayu Putri Anggraeni; Ni Made Wulandari Kusumadewi
E-Jurnal Ekonomi dan Bisnis Universitas Udayana VOLUME.12.NO.03.TAHUN.2023
Publisher : Fakultas Ekonomi dan Bisnis Universitas Udayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/EEB.2023.v12.i03.p19

Abstract

Lazada is one of the largest e-commerce applications in Indonesia. In order to survive in the business, Lazada must ensure that its users are willing to reuse the application on an ongoing basis. The purpose of this study is to explain the effect of customer satisfaction on intention to reuse Lazada e-commerce users in Badung which is mediated by brand image. The sample used is 100 respondents who have done online shopping at Lazada and are domiciled in Badung. Samples were obtained using purposive sampling. Data was collected by distributing online questionnaires. Data was analyzed using path analysis and Sobel test. The results found that customer satisfaction has apositive significant effect on intention to reuse, customer satisfaction has positive significant effect on brand image, brand image has positive significant effect on intention to reuse and brand image mediates the effect of customer satisfaction on the intention to reuse e-commerce Lazada.
Co-Authors Ni Made Wulandari Kusumadewi