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All Journal Jurnal Kesehatan Masyarakat (JKM) CENDEKIA UTAMA Jurnal EduHealth
Chairil Zaman
STIKES Bina Husada Palembang
Health Professions Public Health Veterinary

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ANALISIS KEPUASAN PASIEN TERHADAP PELAYANAN DI RUMAH SAKIT UMUM DAERAH Dr. H. MOHAMAD RABAIN KABUPATEN MUARA ENIM TAHUN 2022 Gusti Suciati; Chairil Zaman
JKM (Jurnal Kesehatan Masyarakat) Cendekia Utama Vol 11, No 1 (2023): JKM (Jurnal Kesehatan Masyarakat) Cendekia Utama
Publisher : STIKES Cendekia Utama Kudus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31596/jkm.v11i1.1444

Abstract

Kepuasan pasien adalah indikator utama dari standar suatu fasilitas kesehatan dan merupakan suatu ukuran mutu pelayanan kepuasan pelanggan yang rendah akan berdampak terhadap jumlah kunjungan yang akan mempengaruhi provitabilitas fasilitas kesehatan tersebut, sedangkan sikap karyawan terhadap pelanggan juga akan berdampak terhadap kepuasan pelanggan dimana kebutuhan pelanggan dari waktu ke waktu akan meningkat, begitu pula tuntutannya akan mutu pelayanan yang diberikan. Penelitian  ini  bertujuan  untuk  mengetahui analisis kepuasan pasien terhadap pelayanan di Rumah Sakit Umum Daerah Dr.H.Mohamad Rabain Kabupaten Muara Enim Tahun 2022. Desain  penelitian  ini  menggunakan  Cross Sectional,  dimana  populasi dalam  penelitian  ini  sebanyak 5.362 responden, dengan sampel 99 responden yang berkunjung. Metode pengambilan sampel dalam penelitian secara purposive  sampling. Penelitian ini telah dilaksanakan pada tanggal 2 Juni sampai 10 Juni tahun 2022. Pengumpulan dan pengambilan data dengan menggunakan kuesioner.  Hasil analisis uji statistik dengan mengunakan uji statistik Chi-Square dan regresi logistic dimana hasilnya menunjukkan ada hubungan bermakna (p value < 0,05) untuk variabel responsiveness (p value 0,032), dan tangible (p value 0,000). Sedangkan tidak ada hubungan variabel umur (p value 1,000), jenis kelamin (p value 0,790, pendidikan (p value 0,237), assurance (p value 0,128), emphaty (p value 0,17) dan reliability (p value 0,18). Dari hasil uji statistic multivariat diperoleh faktor dominan terhadap kepuasan pasien terhadap pelayanan adalah tangible (p= 0,000; OR= 18,631).  Diharapkan pihak rumah sakit dapat meningkatkan kenyamanan ruang rawat inap dengan memperhatikan lampu penerangan ruangan, kebersihan ruangan, kamar mandi, kelengkapan dan ketersediaan alat-alat yang digunakan
Analysis of Nurse Job Satisfaction in the Inpatient Room of Banyuasin Hospital, Banyuasin Regency, in 2023 Oktaviana Oktaviana; Chairil Zaman; Lilis Suryani
Jurnal EduHealth Vol. 14 No. 02 (2023): Periode April-June, 2023
Publisher : Sean Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (252.606 KB)

Abstract

The World Health Organisation (WHO) report from 2021 states that Universal Health Coverage (UHC) guarantees that everyone gets high-quality medical care when and when they need it, without creating any obstacles. Out of the anticipated population of 1 billion, only around 270 million individuals are expected to get health care between 2000 and 2023. The purpose of this research is to evaluate the job satisfaction of nurses working in the hospital's inpatient wards in 2023 in Banyuasin Regency. It will take place in May 2023. The 34 nurses who work in the inpatient rooms at Banyuasin Hospital make up the sample population for this quantitative, cross-sectional research. sample up to 34 respondents, and use complete sampling for sample collection. using a questionnaire for data collection and retrieval. The Chi-Square statistical test and multiple logistic regression were used in the statistical test analysis, and the findings revealed a significant relationship (p-value 0.05) between incentive variables (p=0.037), working environment conditions (p=0.001), training (p=0.000), legal protection rights (p=0.002), and rewards (p=0.016). Age (p=0.447), gender (p=0.591), education (p=0.660), work duration (p=0.448), leadership (p=1.000), chance of promotion (p=0.662), supervision (p=1.000), and punishment (p=0.731) do not correlate with one another. According to the findings of multivariate statistical analyses, the training variable was the most important factor in determining how satisfied nurses were with their jobs (p = 0.003; OR = 63.254). It is intended that nursing management at Banyuasin Hospital would be able to protect nurses legally, teach nurses to become competent nurses, pay attention to the quantity of incentives, establish a pleasant work environment, and use rewards and penalties to inspire nurses.
Co-Authors Gusti Suciati Lilis Suryani Oktaviana Oktaviana