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The Relationship between Service Response Time and Waiting Time for Transfer of IGD Patients to Inpatients with Patient Satisfaction Akbar; Andi Lis Arming Gandini; Diah Setiani
Asian Journal of Healthcare Analytics Vol. 2 No. 1 (2023): May, 2023
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ajha.v2i1.4171

Abstract

The front line hospital services are the Emergency Room where the services provided are immediate, fast, precise and accurate. The services provided will affect patient satisfaction. One that is closely related to patient satisfaction in the emergency room is service response time and waiting time for patient transfer to inpatient care. This study aims to determine the relationship between service response time and patient transfer time to inpatient care with patient satisfaction at RSUD dr. Abdul Rivai in 2022. The design of this study was an analytic observational Cross Sectional design with a quantitative non-experimental approach to research methods with relationship analysis using the chi-square test. Based on the results of the bivariate test, it was found that P-Value = 0.016 on the relationship between service response time and patient satisfaction, and P-Value = 0.002 on the relationship between transfer time and patient satisfaction. There is a significant relationship between service response time and waiting time for patient transfer to the inpatient room with patient satisfaction.
Relationship of Patient Perceptions About Giving Informed Consent to Preoperative Patient Anxiety Diana Lusiawati; Hesti Prawita Widiastuti; Diah Setiani
Asian Journal of Healthcare Analytics Vol. 2 No. 1 (2023): May, 2023
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ajha.v2i1.4175

Abstract

One of the follow-up actions from handling emergency cases in the hospital. Reducing the level of preoperative anxiety, patients need to be given information about the disease and the actions to be performed, providing information can be done before carrying out the surgical process. Researchers have also conducted interviews with 12 patients who will undergo surgery at RSUD dr. Abdul Rivai Kab. Berau in December 2021, it was found that the results of giving informed consent had been submitted by doctors, maybe even with the help of nurses to clarify the giving of informed consent. This study aims to determine the relationship between the perception of giving informed consent and the anxiety of preoperative patients at RSUD dr. Abdul Rivai Berau District. Shows that the results of the hypothesis test obtained a p value: 0.009, meaning that there is a relationship between patient perceptions about giving informed consent and preoperative patient anxiety.