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All Journal JURNAL TEKNIK INFORMATIKA DAN SISTEM INFORMASI
Febi Nur Salisah
Universitas Islam Negeri Sultan Syarif Kasim
Computer Science & IT

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Perancangan Enterprise Architecture Menggunakan Togaf Adm pada SMP Nurul Falah Pekanbaru Muhammad Iqbal Indrawan; Febi Nur Salisah; Idria Maita; Fitriani Muttakin; Eki Saputra
JATISI (Jurnal Teknik Informatika dan Sistem Informasi) Vol 10 No 1 (2023): JATISI (Jurnal Teknik Informatika dan Sistem Informasi)
Publisher : Lembaga Penelitian dan Pengabdian pada Masyarakat (LPPM) STMIK Global Informatika MDP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35957/jatisi.v10i1.3534

Abstract

SMP Nurul Falah is one of the private junior high schools under the auspices of the Nurul Falah foundation. This school was founded in 1974. However, for now, SMP Nurul Falah has not been able to utilize IT/IS optimally. The input and processing of data at SMP Nurul Falah is still manual, which is still using Microsoft Office as processing and inputting data and there is no integrated information system between one field and another which causes data input to take a long time and in the use and exchange of data it is still not possible to do. Therefore we need an information system architecture design modeling, the modeling is Togaf Adm which consists of preliminary stages, architecture vision, architecture bussines, information system architecture, architecture technology, opportunities & solutions, migration planning, implementation governance, and architecture change management. The result of this research is togaf adm design which focuses on the preliminary phase and vision architecture that can be used to design and develop information systems.
Analisis Kualitas Layanan E-Commerce Shopee Menggunakan Metode E-Servqual dan Kano Siti Zainah; Muhammad Luthfi Hamzah; Nesdi Evrilyan Rozanda; Febi Nur Salisah
JATISI (Jurnal Teknik Informatika dan Sistem Informasi) Vol 10 No 2 (2023): JATISI (Jurnal Teknik Informatika dan Sistem Informasi)
Publisher : Lembaga Penelitian dan Pengabdian pada Masyarakat (LPPM) STMIK Global Informatika MDP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35957/jatisi.v10i2.4544

Abstract

Shopee is one of the most frequently visited online buying and selling sites and has a high number of downloads on the play store. However, in the last two years, Shopee has experienced a decrease in the average number of monthly visitors. The purpose of this research is to understand the quality of service provided by Shopee on its website or application. The E-Servqual method is used to measure the gap between attributes and customer service expectations and the Kano model is used to classify attributes and determine the extent to which service attributes meet customer satisfaction. The results of calculations using the E-Servqual method show that the quality of services provided has not met customer expectations, because all attributes have negative gap values. And the results of calculations using the Kano model identify 11 attributes that must be prioritized, due to a linear relationship between attribute performance and customer satisfaction, 11 attributes that need to be maintained, because an increase in attribute performance will result in a very high level of satisfaction and five attributes that need to be improved in order to maximize satisfaction towards customers. Keywords— Service Quality, Customer Satisfaction, Shopee E-Commerce, E-Servqual, Canoe
Co-Authors Eki Saputra Fitriani Muttakin Idria Maita Muhammad Iqbal Indrawan Muhammad Luthfi Nesdi Evrilyan Rozanda Siti Zainah