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All Journal Jurnal Keperawatan Malang (JKM) JURSIMA (Jurnal Sistem Informasi dan Manajemen) Jurnal Sistem Informasi dan Manajemen
Sapuan Sapuan, Sapuan
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Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Library & Information Science

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ANALISA PEMANFAATAN TEKNOLOGI, CUSTOMER DELIVERED VALUE FITUR PELAYANAN, CITRA MEREK, DAN PERILAKU KONSUMEN PADA MASA PANDEMI COVID-19 TERHADAP KEPUASAN KONSUMEN GRAB DI KOTA BATAM Sapuan, Sapuan; Samad, Samad
JURSIMA (Jurnal Sistem Informasi dan Manajemen) Vol 9 No 2 (2021): Jursima Vol. 9 No. 2, Agustus Tahun 2021
Publisher : Sekolah Tinggi Manajemen Informatika dan Komputer GICI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47024/js.v9i2.355

Abstract

From the results of the study the authors concluded that partially count (X1) has a positive and significant effect on customer satisfaction, with a t value of 9.641 with a significant level of 0.000. Customer deliverd value (X2) has a positive and significant effect on customer satisfaction with a t value of 12.281 with a significant level of 0.000. Brand image (X4) has a positive and significant effect on customer satisfaction with a t value of 2.226 with a significant level of 0.029. Consumer behavior (X5) has a positive and insignificant effect on customer satisfaction with a t value of 8.645 with a significant level of 0.000. Judging from the simultaneous or joint test that knowing the effect of technology use (X1), customer delivered value (X2), service features (X3), brand image (X4), and consumer behavior (X5) simultaneously have a positive and significant effect on Consumer satisfaction variable (Y) with a value that f counted at 496.822 and significant with a significant value of 0.000.
ANALISA PEMANFAATAN TEKNOLOGI, CUSTOMER DELIVERED VALUE FITUR PELAYANAN, CITRA MEREK, DAN PERILAKU KONSUMEN PADA MASA PANDEMI COVID-19 TERHADAP KEPUASAN KONSUMEN GRAB DI KOTA BATAM Sapuan, Sapuan; Samad, Samad
JURSIMA Vol 9 No 2 (2021): Jursima Vol. 9 No. 2, Agustus Tahun 2021
Publisher : INSTITUT TEKNOLOGI DAN BISNIS INDOBARU NASIONAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47024/js.v9i2.355

Abstract

From the results of the study the authors concluded that partially count (X1) has a positive and significant effect on customer satisfaction, with a t value of 9.641 with a significant level of 0.000. Customer deliverd value (X2) has a positive and significant effect on customer satisfaction with a t value of 12.281 with a significant level of 0.000. Brand image (X4) has a positive and significant effect on customer satisfaction with a t value of 2.226 with a significant level of 0.029. Consumer behavior (X5) has a positive and insignificant effect on customer satisfaction with a t value of 8.645 with a significant level of 0.000. Judging from the simultaneous or joint test that knowing the effect of technology use (X1), customer delivered value (X2), service features (X3), brand image (X4), and consumer behavior (X5) simultaneously have a positive and significant effect on Consumer satisfaction variable (Y) with a value that f counted at 496.822 and significant with a significant value of 0.000.
THE RELATIONSHIP BETWEEN ATTITUDE AND SUPERVISION WITH NURSING DOCUMENTATION COMPLETION IN EMERGENCY DEPARTMENT OF Dr. KARIADI GENERAL HOSPITAL SEMARANG sapuan, sapuan
Jurnal Keperawatan Malang Vol 4 No 1 (2019): Jurnal Keperawatan Malang (JKM)
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat STIKes Panti Waluya Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36916/jkm.v4i1.74

Abstract

ABSTRACT Nursing documentation is an important instrument to ensure patient care can be carried out continuously. Quality nursing documentation will guarantee patient safety. Incomplete documentation causes information to be unclear and confusing so that it can cause errors in handling patients. This study aims to determine the relationship between attitudes and supervision with the completeness of nursing documentation at the emergency department of Dr Kariadi Hospital Semarang. The research method used an observational quantitative analytic design with a cross sectional approach. Sampling uses a total sampling technique with a total of 58 nurses. Data was collected using questionnaires and observation sheets. The Spearman test results show that attitudes related to completeness of nursing documentation (p = 0,000; r = 0.706). Supervision relates to completeness of nursing documentation (p = 0,000; r = 0.733). Based on the results of the logistic regression test it is known that attitude is the most dominant variable associated with completeness of nursing documentation (OR = 0.075). Strengthening of nurses themselves in emergency department and hospital management were required for better quality nursing documentation. Keywords: Emergency Department, Nursing Documentation, Attitude, Supervision
Co-Authors Samad, Samad