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All Journal GOVERNMENT : Jurnal Ilmu Pemerintahan Jurnal Ranah Publik Indonesia Kontemporer (Rapik)
Muhammad Amril Pratama Putra, Muhammad Amril
Unknown Affiliation
Social Sciences

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Analisis Birokrasi Pelayanan Publik di Kantor BPJS Kota Makassar Pratama Putra, Muhammad Amril; Yunus, Rabina; Rusli, Andi Muhammad
GOVERNMENT : Jurnal Ilmu Pemerintahan Volume 7 Nomor 2, Juli 2014
Publisher : Program Studi Ilmu Pemerintahan Fisip Unhas

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Abstract: This paper about the bureaucracy or procedures on public services in the city of Makassar BPJS office and analyze the communitys response to the public service bureaucracy in office BPJS Makassar City using qualitative approach descriptive type. The results showed that the bureaucracy or public service procedures at the office BPJS are in accordance with regulations established and easily accessible either in writing or through the TV shows. Public response to the bureaucracy can be concluded based on variables: Procedures are already accessible to the public and not difficult to fill in the registration form. Long maintenance is also considered good enough for a waiting period after being inserted into the counter around a maximum of 1 week and a minimum of 4 working days. Long queues in value long enough because generally people come early before the office opens. Leisure facilities environment is considered good for outdoor seating, comfort with the Ac and toilet facilities either supports the public peace waiting queues are considered quite long. Keywords: bureaucracy, public service, societyAbstrak: Tulisan ini mengenai birokrasi atau Prosedur pada pelayanan publik di kantor BPJS Kota Makassar dan menganalisis tanggapan masyarakat terhadap birokrasi pelayanan publik di kantor BPJS Kota Makassar dengan menggunakan pedekatan kualitatif tipe deskriptif. Hasil penelitian menunjukkan bahwa birokrasi atau prosedur pelayanan publik pada kantor BPJS sudah sesuai dengan peraturan yang ditetapkan dan mudah diakses baik secara tertulis maupun melalui tayangan TV. Tanggapan masyarakat terhadap birokrasi dapat disimpulkan berdasarkan variabel: Prosedur Pelayanan yang sudah mudah diakses oleh masyarakat dan tidak sulit untuk mengisi formulir pendaftaran. Lama pengurusan juga dinilai cukup baik karena masa tunggu setelah dimasukkan ke loket sekitar maksimal 1 minggu dan minimal 4 hari kerja. Lama antrian di nilai cukup lama karena umumnya masyarakat datang lebih cepat sebelum kantor terbuka. Kenyamanan lingkungan dinilai baik karena fasilitas ruangan tempat duduk, kenyaman dengan adanya Ac dan fasilitas WC yang baik mendukung ketenangan masyarakat menunggu antrian yang dinilai cukup lama.Kata kunci: birokrasi, pelayanan, masyarakat
Peningkatan Kinerja Aparatur Melalui Sistem Informasi Short Message Services (Sms) Gateway Pada Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu Kota Makassar Pratama Putra, Muhammad Amril; Latifa Dinar , Sarah; Taufik, Ahmad
Jurnal Ranah Publik Indonesia Kontemporer (Rapik) Vol. 3 No. 2 (2023): Desember
Publisher : Indonesian Journal Publisher

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This study aims (a) to determine the increase in apparatus performance through the information system Short Message Services (SMS) gateway at the Makassar City Investment and One-Stop Service Office, (b) to determine the factors supporting and hindering the improvement of apparatus performance through the Short Message information system Services (SMS) gateway at the Makassar City Investment and One-Stop Service Office. This type of research is qualitative. The data sources used are primary data and secondary data. Data collection techniques used are observation, interviews and documentation. Data analysis techniques used are reduction, data presentation, and conclusion. The results of the study show that a) Productivity of the apparatus through the SMS gateway information system at the Investment and One-Stop Service Office of Makassar City is still not fast enough in processing community SMS data services to issuing data, Inspectorate Apparatuses in Bandung Regency are still not able to operate computers, especially the use of SMS gateways. b) The quality of apparatus service through the SMS gateway information system at the Makassar City Investment and One-Stop Service Office is quite good, but there is still a lack of education and training of employees in using the SMS gateway. c) The responsiveness of the apparatus through the SMS gateway information system at the Makassar City Investment and One-Stop Service Office is quite good, every time there are complaints and complaints from the public they are always responded to quickly. d) The responsibility of the apparatus through the SMS gateway information system at the Makassar City Investment and One-Stop Service Office is in accordance with the applicable rules or norms. e) Apparatus accountability through the SMS gateway information system at the Makassar City Investment and One-Stop Services Service can already be accounted for and has been implemented properly through the performance of public services
Co-Authors A.M. Rusli Ahmad Taufik Latifa Dinar , Sarah Rabina Yunus, Rabina