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All Journal Jurnal Ilmu Administrasi Publik (JIAP) Journal of Government and Politics (JGOP)
Risalatu Mirajiah
International Women University, Bandung, Indonesia
Environmental Science Social Sciences

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Analisis Kebijakan Publik Dalam Meningkatkan Kualitas Pelayanan Publik Di Puskesmas Cikalong Wetan, Bandung Barat Wiwit Kurniasih; Risalatu Mirajiah
JIAP (Jurnal Ilmu Administrasi Publik) Vol 9, No 2 (2021): September
Publisher : Universitas Muhammadiyah Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31764/jiap.v9i2.15057

Abstract

This study aims to analyze public policies that have been implemented in improving the quality of public services at the Cikalong Wetan Health Center, West Bandung. This study uses a qualitative descriptive method with data collection techniques through interviews, observation, and document studies. The results of the study show that the Cikalong Wetan Health Center has carried out several public policies in improving the quality of public services. One of the policies implemented is the provision of employee training and development to improve service quality. In addition, the Cikalong Wetan Health Center also measures customer satisfaction through surveys and carries out continuous improvements based on the survey results. However, there are still a number of challenges faced in the implementation of public policies at the Cikalong Wetan Health Center. The main challenge is the limited budget and available human resources, making it difficult to implement all the desired policies. In addition, there are still several service aspects that need to be improved, such as increasing service accessibility and accountability. In this case, it is suggested that the Cikalong Wetan Health Center can increase collaboration with related parties, such as the local government, NGOs, and the community, to overcome the challenges they face. In addition, the Cikalong Wetan Health Center also needs to improve budget management and human resources effectively, and continue to evaluate and improve the services provided, so as to increase customer satisfaction and achieve better public service goals.
Politik Kontemporer: Tantangan Dan Prospek Dalam Membangun Demokrasi Yang Berkelanjutan R. Stevanus Bayu Mangkurat; Risalatu Mirajiah
Journal of Government and Politics (JGOP) Vol 3, No 2 (2021): Desember
Publisher : UNIVERSITAS MUHAMMADIYAH MATARAM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31764/jgop.v3i2.15119

Abstract

This research examines contemporary political phenomena and the challenges and prospects associated with sustainable democratic development. Contemporary politics is a topic that is relevant in various countries around the world, where there are significant political changes that affect social, economic and political development. This article examines challenges such as democratic crises, political conflicts, limited access to political and economic rights, and threats to environmental sustainability, as well as prospects such as active community participation, use of information and communication technology, and participation in general elections. This article also highlights the importance of citizen participation in the political process, strengthening the legal system and protecting human rights, and increasing information disclosure and access to the media. Through collaboration between political leaders and citizens, building a more inclusive political system and promoting citizen participation in the political process can be achieved, creating a better and more sustainable future for our society)
Co-Authors R. Stevanus Bayu Mangkurat Wiwit Kurniasih