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All Journal JENIUS (Jurnal Ilmiah Manajemen Sumber Daya Manusia) Global Academy of Multidisciplinary Studies
Suhandra Makkasau
Universitas Muhammadiyah Palopo, Indonesia
Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Social Sciences

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Analysis of the Use of HR Recruitment Systems on Employee Performance at Perumda Tirta Mangkaluku City of Palopo Reski Wardani; Samsul Bachri; Suhandra Makkasau
Jurnal Ilmiah Sumber Daya Manusia Vol 6 No 3 (2023): MEI: JENIUS (JURNAL ILMIAH MANAJEMEN SUMBER DAYA MANUSIA)
Publisher : Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/JJSDM.v6i3.29877

Abstract

This study aims to test how the HR recruitment system is carried out by Perumda Tirta Mangkaluku Palopo City in an effort to improve employee performance and also to find out what obstacles are faced by Perumda Mangkaluku City of Palopo in recruiting employees in an effort to improve the performance of its employees. The data analysis used in this study is using a quantitative method using simple linear regression analysis, conducting field studies such as (observations, interviews and documentation) which are carried out at the location of the research object The results of this research show that this recruitment system is very influential in improving employee performance at Perumda Tirta Mangkaluku City of Palopo because there is a science or a way of how to regulate the relationship between the roles of resources owned by individuals effectively and efficiently and can be used optimally so as to achieve the common goals of the company. So the process of hiring employees at Perumda Tirta Mangkaluku, Palopo City really fits the company's needs.
The influence of service quality and customer satisfaction on use loyalty BRI Mobile Banking Ririn Rezki Fatiha; Saharuddin Saharuddin; Suhandra Makkasau
Global Academy of Multidisciplinary Studies Vol. 1 No. 2 (2024): November
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/gams.v1i2.3376

Abstract

Purpose: This study investigates the effect of service quality and customer satisfaction on user loyalty in BRI Mobile Banking. Research/methodology: A quantitative method was applied with a population of BRI Mobile Banking users in Palopo City. A total of 121 respondents were selected using the rule of thumb approach. Data were collected through questionnaires and analyzed using SPSS 26, including validity, reliability, regression, t-test, F-test, and determination coefficient. Results: The findings show that both service quality and customer satisfaction significantly and positively affect user loyalty. Regression results indicate that improvements in service quality increase loyalty by 0.463, while customer satisfaction contributes 0.369. The model explains 60.1% of loyalty variation, with both variables jointly exerting a significant influence (F = 91.535, p < 0.05. Conclusions: Service quality and customer satisfaction are key determinants of user loyalty. Easy application use, reliable system performance, and positive user experience foster satisfaction, trust, and long-term commitment to BRI Mobile Banking. Limitations: The study focuses only on two variables, excluding other possible factors such as trust, perceived value, or security aspects that may influence loyalty. Contribution: This research offers practical guidance for banking institutions to strengthen loyalty by enhancing service quality and customer satisfaction. It also contributes to the literature on digital banking and customer relationship management in the context of mobile financial services.
Co-Authors Reski Wardani Ririn Rezki Fatiha Saharuddin Saharuddin Samsul Bachri