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All Journal JIPI (Jurnal Ilmu Perpustakaan dan Informasi) Tik Ilmeu : Jurnal Ilmu Perpustakaan dan Informasi
Beta Ria Febrianti
Sriwijaya University
Religion Library & Information Science Social Sciences

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Analisis Kualitas Pelayanan Publik Berdasarkan Kajian Indeks Kepuasan Masyarakat (IKM) Pada Layanan Repositori Institusi Beta Ria Febrianti; Novita Olivien; Winta Efrinalia
JIPI (Jurnal Ilmu Perpustakaan dan Informasi) Vol 8, No 1 (2023)
Publisher : Progam Studi Ilmu Perpustakaan UIN Sumatera Utara Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30829/jipi.v8i1.15419

Abstract

The problem studied in this study is the Community Satisfaction Index for service units of government agencies in the Regulation of the Minister of State for Administrative Reform and Bureaucratic Reform of the Republic of Indonesia Number 14 of 2017 at the UPT Library of Sriwijaya University. The purpose of this study was to determine the Community Satisfaction Index in library services, especially the Sriwijaya University institutional repository service. The method used in this research is descriptive quantitative. The research subjects were users of Sriwijaya University institutional repository services as many as 98 respondents obtained using the slovin formula. The sampling technique used is accidental sampling. Respondents were selected randomly according to service coverage. Data collection techniques using questionnaires and observation. The results of the study using the community satisfaction index method, especially in institutional repository services at the Sriwijaya University Library UPT, found that institutional repository services were considered very good. The results showed that the Community Satisfaction Index for institutional repository services at the Sriwijaya University Library UPT was 89.88 so that the quality of service was A.
Analisis Flow Experience Pemustaka Pada Website Repositori Universitas Sriwijaya Rts. Tiara Hilda Safitri; Beta Ria Febrianti; Murzilawati Murzilawati
Tik Ilmeu : Jurnal Ilmu Perpustakaan dan Informasi Vol 7, No 1 (2023)
Publisher : Institut Agama Islam Negeri (IAIN) Curup

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29240/tik.v7i1.5711

Abstract

This research is motivated by information technology advances that force users to use repositories as a source of information. The capabilities and challenges users face in using the repository website can be a benchmark for achieving a flow experience. Objectives: To determine the level of flow experience, the factors that influence the flow experience, and the most dominant factors affecting users' flow experience. Input and considerations in making website development decisions and achieving excellent service. The research method used is quantitative research and exploratory factor analysis. The sample is 106 using purposive sampling. The result is that most users who use the UNSRI repository are women, 64.49%, aged 16-25 years, 88.79% with the latest educational background, the majority being senior high school students, amounting to 63.55%. The assumption is that the users using the UNSRI repository are students pursuing undergraduate education. The level of users' flow experience on the UNSRI repository website, as many as 57 users, is categorized as flow. Then there are 33 users classified as frustrated. Libraries can review procedures for accessing files stored in the repository. Training or information literacy on using repository files should be carried out regularly
Co-Authors Murzilawati Murzilawati Novita Olivien Rts. Tiara Hilda Safitri Winta Efrinalia