Mohsen Marjani
Taylor's University

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Predicting Consumption Intention of Consumer Relationship Management Users Using Deep Learning Techniques: A Review Eshrak Alaros; Mohsen Marjani; Dalia Abdulkareem Shafiq; David Asirvatham
Indonesian Journal of Science and Technology Vol 8, No 2 (2023): (ONLINE FIRST) IJOST: September 2023
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/ijost.v8i2.55814

Abstract

Consumer/customer relationship management (CRM) can potentially influence business as it predicts changes in people’s perspectives, which could impact future sales. Accordingly, advancements in Information Technology are under investigation to see their capabilities to improve the work of CRM. Many prediction techniques, such as Data Mining, Machine Learning (ML), and Deep Learning (DL), were found to be utilized with CRM. ML methods were found to dominate other approaches in terms of the prediction of consumers’ intention to purchase. This review provides DL algorithms that are mostly used in the last five years, to support CRM to predict purchase intention for better product sales decisions. Prediction criteria related to online activities and behavior were found to be the most inputs of prediction models. DL approaches are slowly applied within purchase intention prediction due to their advanced capabilities in handling large and complicated datasets with minimum human supervision. DL models such as CNN and LSTM result in high accuracy in prediction intention with 98%. Future research uses the two algorithms (CNN, LSTM) compiled to make the best prediction consumption in CRM. Additionally, an effort is being made to create a framework for predicting purchases based on many DL algorithms and the most pertinent characteristics.
YOLOv11 optimization for tiny object in crowded scenes Husna Sarirah Husin; Howard Chong Yun Hao; Pan Yuan Fei; Mohsen Marjani; Suriana Ismail
IAES International Journal of Artificial Intelligence (IJ-AI) Vol 15, No 4: August 2026
Publisher : Institute of Advanced Engineering and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/ijai.v15.i4.pp3452-3463

Abstract

Small object detection in crowded urban and aerial scenes remains a critical challenge due to limited pixel information and information loss in deep neural networks. This study introduces a novel optimization framework for YOLOv11, specifically engineered for tiny-scale targets by integrating convolutional block attention modules (CBAM), k-means anchor clustering, and an enhanced feature pyramid network (FPN). Evaluated on the TinyPerson and COCO-mini datasets, the YOLOv11-optimized model achieves significant performance breakthroughs, delivering a +7.3% gain in mean average precision (mAP) and a +10.5% increase in recall over the baseline. Notably, the model achieved a recall of 0.072 on the TinyPerson dataset, with double sensitivity of standard YOLOv11. With a high-speed inference rate of 27.3 FPS, this research demonstrates that strategic architectural refinements can drastically improve small object detection reliability without compromising real-time viability on edge devices.