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All Journal Agents: Journal of Artificial Intelligence and Data Science
Nurul Shaumi Ramadhanti
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Computer Science & IT Decision Sciences, Operations Research & Management Electrical & Electronics Engineering

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Sentiment Analysis Terhadap Review Aplikasi Maxim di Google Play Store Menggunakan Support Vector Machine (SVM) Muhammad Nur Akbar; Nur Hasanahlmar'iyah Rusydi; M. Hasrul H.; Nurul Shaumi Ramadhanti; Erfiana
AGENTS: Journal of Artificial Intelligence and Data Science Vol 2 No 2 (2022): Maret - Agustus
Publisher : Prodi Teknik Informatika Universitas Islam Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1507.007 KB) | DOI: 10.24252/jagti.v2i2.39

Abstract

Before selecting and installing applications on the Google Play Store, users often read reviews of other users. This makes user review analysis very attractive for app owners to make future decisions. One of them is the Maxim application, a new online transportation application that provides different services from similar applications. This study aims to analyze user reviews of the maxim application on the Google Play Store using sentiment analysis. The research data is taken from the Google Play Store website, while the data taken is in the form of a review text. This user review analysis uses the Support Vector Machine (SVM) method producing an accuracy of 79%.
Co-Authors Erfiana M. Hasrul H. Muhammad Nur Akbar Nur Hasanahlmar'iyah Rusydi