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All Journal Jurnal Progress Administrasi Publik (JPAP) International Journal of Economics, Business and Innovation Research
Putri Rachma Sholeha
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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EFEKTIVITAS PENGGUNAAN SISTEM INFORMASI KEPEGAWAIAN DALAM MANAJEMEN PNS DI KANTOR WILAYAH KEMENTERIAN HUKUM DAN HAK ASASI MANUSIA LAMPUNG Putri Rachma Sholeha
Jurnal Progress Administrasi Publik (JPAP) Vol. 3 No. 1 (2023): Jurnal Progress Administrasi Publik (JPAP)
Publisher : Program Studi Administrasi Publik, FISIP, Universitas Tulang Bawang Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37090/jpap.v3i1.942

Abstract

The use of an information system is a must in facing complex organizational challenges. Utilization of the Personnel Management Information System aims to improve work efficiency and decision making related to civil servant management. The purpose of this study was to determine the effectiveness of the use of the Civil Service Administration Information System (SIMPEG) for Civil Servants in the Regional Office of the Ministry of Law and Human Rights in Lampung and the obstacles to its use. The method used in this study is naturalistic qualitative, researchers will collect data in a natural way through interviews with key informants, direct field observations and researching related documents. The results showed that the use of Administrative Information Systems in PNS Management at the Regional Office of the Ministry of Law and Human Rights Lampung is still quite effective because it fulfills the components of measuring the effectiveness of information systems in the form of security (confidentiality, availability, integrity) and output. The obstacles encountered when using the Civil Service Information System (SIMPEG) to meet the needs of civil servant management were that corrupt files were found due to application errors, incomplete data, leadership intervention in making decisions that ruled out the information presented by SIMPEG for consideration, and the internet network is unstable to access SIMPEG so that the staffing service process is obstructed.   Keywords : Effectiveness; Civil Servant Management; SIMPEG.
The Influence of System Quality, Information Quality, and Service Quality on User Satisfaction of the M-Passport Application at the Class I TPI Bandar Lampung Immigration Office Putri Rachma Sholeha; Yulianto, Yulianto; Ahmad Rifa’i
International Journal of Economics, Business and Innovation Research Vol. 4 No. 01 (2025): International Journal of Economics, Business and Innovation Research( IJEBIR)
Publisher : Cita konsultindo

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Abstract

In today's digital era, information technology plays an important role in improving the quality of public services. One of the innovations implemented by the Class I TPI Bandar Lampung Immigration Office is the use of the M-Passport application to facilitate the online passport application process. This study aims to analyze the effect of system quality, information quality, and service quality on the satisfaction of M-Passport application users at the Class I TPI Bandar Lampung Immigration Office. The method used in this study is a survey with a quantitative approach. Specifically, system quality has a strong influence on user satisfaction, followed by information quality and service quality. Positive assessments of system quality, information, and service indicate that the M-Passport application has met user needs in terms of reliability, ease of use, and response speed. Thus, this study concludes that in order to improve user satisfaction of the M-Passport application, the Class I TPI Bandar Lampung Immigration Office needs to continue to improve the quality of the system, information, and services provided. This study is expected to provide insight for M-Passport application managers and related agencies in efforts to improve public services based on information technology.
Co-Authors Ahmad Rifa’i Yulianto Yulianto