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All Journal JAKA (Jurnal Akuntansi, Keuangan dan Auditing) INTERNATIONAL JOURNAL OF ECONOMIC LITERATURE (INJOLE)
Rada Eramina
Universitas Negeri Gorontalo
Economics, Econometrics & Finance

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PENGARUH CADANGAN KERUGIAN PENURUNAN NILAI (CKPN), JUMLAH KREDIT YANG DIBERIKAN, DAN KONDISI PERMODALAN TERHADAP PROFITABILITAS Rada Eramina; Ni Ketut Muliasari
JAKA (Jurnal Akuntansi, Keuangan, dan Auditing) Vol 4, No 1 (2023): JAKA (Jurnal Akuntansi, Keuangan, dan Auditing)
Publisher : Universitas Dian Nuswantoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56696/jaka.v4i1.8354

Abstract

This research aims it know allowance for impairment losses as measured by loan loss provisioning, credit which given as measured by credit propotion, condition of capital as measured by the capital adequacy ratio, eficiency aperational as measured by operating Expenses to Operating Revenue and Liquidity as measured by loan to deposit ratio to profibility as measured by return on assets incompanies banking listed on OJK the for years 2018-2022. The sampling technique used in this research in purposive sampling method and obtain 28 banks. Types of data used was secondary data obtained from www.ojk.go.id  analyzing data used a statistical data processing sofware EVIEWS 12.00 for windows.                 Based on the result of mutiple regression analyzing with a aignifiance level of 5%, the result of the study conclude: (1). Allowance for impairment losses has no effect on profitability on companies of banking listed on OJK with the ? coefficient is negative amounted to -0.033 and significant value 0.127 > 0.05, (2). Credit which given has a significant on profitability on companies of banking listed on OJK  with the ? coefficient positive is -0.113 and significance value 0.127 < 0.05. (3). Condition of capital has on effect on profitability on companies of banking listed on OJK with the ? coefficient -0.113 and significance value 0.033 > 0.05.
THE EFFECT OF DIRECT COMMUNICATION AND CUSTOMER REVIEWS ON CUSTOMER SATISFACTION IN ELECTRONIC SHOPPING ON TOKOPEDIA Rada Eramina; Hapsawati Taan; Ramlan Amir Isa
INTERNATIONAL JOURNAL OF ECONOMIC LITERATURE Vol. 2 No. 12 (2025): SEPTEMBER
Publisher : Adisam Publisher

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Abstract

This study aims to analyze the impact of direct communication and customer reviews on customer satisfaction at Tokopedia. A quantitative method was applied to measure the influence of the two independent variables on the dependent variable (customer satisfaction). The sampling technique used in this study was purposive sampling. The population consisted of Tokopedia users or customers across Indonesia, with a total sample of 100 respondents. Data analysis was conducted using multiple regression tests through the SPSS 27 program. The results show that: direct communication has a positive and significant effect on customer satisfaction (35.11%), and customer reviews also contribute positively and significantly to customer satisfaction (18.11%). Simultaneously, both variables exert a positive and significant influence, explaining 76.40% of the variability in customer satisfaction at Tokopedia. These findings highlight the importance of improving direct communication and encouraging positive reviews to maintain customer satisfaction and Tokopedia’s competitive position in the e-commerce market.
Co-Authors Hapsawati Taan Isa, Ramlan Amir Ni Ketut Muliasari