Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Jurnal Dimamu
Rizki Ayu Utari
Universitas Ma'soem
Agriculture, Biological Sciences & Forestry Computer Science & IT Economics, Econometrics & Finance Education Other

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Pengaruh Kualitas Pelayanan terhadap Kepuasan Pelanggan pada Coffe Shop Nurona Space di Kota Bandung Rizki Ayu Utari; Hendrawan Hendrawan; Raden Haerudjaman
Jurnal Dimamu Vol. 2 No. 2 (2023)
Publisher : Ma'soem University

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to determine the effect of service quality on customer satisfaction at Caffe shop Nurona Space in Bandung. In this study, the method used is Independent Variable and Dependent Variable, the research used is primary and secondary with data collection methods using questionnaires. The number of research samples used were 50 customers, the analysis obtained by accidental simply method used is the validates and reliability test, multiple linear, t test, spss and f test. From the research results show Quality of Service a positive and significant effect on customer satisfaction at the Nurona Space coffee shop.
Co-Authors Hendrawan Hendrawan Raden Haerudjaman