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Arum Novitasari, Arum
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Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Social Sciences Other

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PENGARUH BUKTI FISIK, KEANDALAN, DAYA TANGGAP, JAMINAN, DAN EMPATI TERHADAP KEPUASAN PENGGUNA JASA UPT PERPUSTAKAAN UNIVERSITAS NEGERI SEMARANG Novitasari, Arum; Suryani, Nanik
Economic Education Analysis Journal Vol 3 No 2 (2014): Economic Education Analysis Journal
Publisher : Department of Economics Education, Faculty of Economics, Universitas Negeri Semarang

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Abstract

Penelitian ini bertujuan untuk mengetahui apakah dimensi kualitas pelayanan yaitu bukti fisik, keandalan, daya tanggap, jaminan, dan empati berpengaruh terhadap kepuasan pengguna jasa UPT Pepustakaan Universitas Negeri Semarang. Responden dalam penelitian ini adalah pengguna jasa UPT Perpustakaan Unnes dengan sampel sebanyak 177 responden. Pengambilan data menggunakan kuesioner yang disusun berdasarkan variabel-variabel penelitian. Teknik pengambilan data dengan Non-Probability Sampling dengan pendekatan Accidental Sampling. Teknik analisis data menggunakan analisis deskriptif persentase, analisis regresi linier berganda, analisis uji asumsi klasik, dan analisis uji hipotesis. Analisis regresi berganda menunjukkan bahwa ada pengaruh bukti fisik, keandalan, daya tanggap, jaminan, dan empati terhadap kepuasan pengguna jasa UPT Perpustakaan Universitas Negeri Semarang. This research conducted in order to analyze the quality dimension which is a tangibles, reliability, responsiveness, assurance and empathy that affect user satisfaction of library Semarang State University. The research is users of library Semarang State University that are 177 respondents. The data taken uses questioner arranged according to research variables. The data taken uses Non-Probability Sampling techniques with Accidental Sampling approach so that the sample taken accidently. The analysis data technique are percentage descriptive, multiple linear regression, the classical assumption test, and hypothesis testing analysis. Multiple regression analysiss shows there is an influence of tangibles, reliability, responsiveness, assurance, and empathy of user satisfaction of library Semarang State University.
PENGARUH BUKTI FISIK, KEANDALAN, DAYA TANGGAP, JAMINAN, DAN EMPATI TERHADAP KEPUASAN PENGGUNA JASA UPT PERPUSTAKAAN UNIVERSITAS NEGERI SEMARANG Novitasari, Arum; Suryani, Nanik
Economic Education Analysis Journal Vol 3 No 2 (2014): Economic Education Analysis Journal
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Penelitian ini bertujuan untuk mengetahui apakah dimensi kualitas pelayanan yaitu bukti fisik, keandalan, daya tanggap, jaminan, dan empati berpengaruh terhadap kepuasan pengguna jasa UPT Pepustakaan Universitas Negeri Semarang. Responden dalam penelitian ini adalah pengguna jasa UPT Perpustakaan Unnes dengan sampel sebanyak 177 responden. Pengambilan data menggunakan kuesioner yang disusun berdasarkan variabel-variabel penelitian. Teknik pengambilan data dengan Non-Probability Sampling dengan pendekatan Accidental Sampling. Teknik analisis data menggunakan analisis deskriptif persentase, analisis regresi linier berganda, analisis uji asumsi klasik, dan analisis uji hipotesis. Analisis regresi berganda menunjukkan bahwa ada pengaruh bukti fisik, keandalan, daya tanggap, jaminan, dan empati terhadap kepuasan pengguna jasa UPT Perpustakaan Universitas Negeri Semarang. This research conducted in order to analyze the quality dimension which is a tangibles, reliability, responsiveness, assurance and empathy that affect user satisfaction of library Semarang State University. The research is users of library Semarang State University that are 177 respondents. The data taken uses questioner arranged according to research variables. The data taken uses Non-Probability Sampling techniques with Accidental Sampling approach so that the sample taken accidently. The analysis data technique are percentage descriptive, multiple linear regression, the classical assumption test, and hypothesis testing analysis. Multiple regression analysiss shows there is an influence of tangibles, reliability, responsiveness, assurance, and empathy of user satisfaction of library Semarang State University.
Plesdasep Innovation: Fever-Reducing Plaster Using the Leaves of Dadap Serep (Erythrina subumbrans) as a First Aid Medium for Fever Novitasari, Arum; Kurniawati, Anik; Septiana, Melisa
Jurnal Inovasi Daerah Vol. 2 No. 2 (2023): Desember
Publisher : Badan Perencanaan Penelitian dan Pengembangan Daerah (BP3D) Kabupaten Boyolali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/jid.v2i2.24

Abstract

This research aims to: 1) Make an innovation of febrifuge plaster made from dadap serep leaves (Erythrina subumbrans), 2) Examine the effectiveness of the product in reducing fever, 3) Know people's preferences for the product. The method used in this study is an experimental method with a complete randomized design. The test was carried out by conducting a feasibility test of dadap serep leaves for plaster material and testing the effectiveness of plaster in reducing body temperature. The effectiveness test was conducted by applying warm water compresses to the first experimental group who had fever, plesdasep in the second experimental group, and comparing it with the control group that was not given plaster. After that, respondents were given a questionnaire to find out their preferences for Plesdasep. The results of this study are expected to provide an inexpensive alternative to fever treatment with ingredients that are easily available in nature. Dadap serep leaves were chosen as ingredients because they contain alkaloid compounds, flavonoids, and saponins that can reduce body temperature and are easily found in the surrounding environment. With this innovation, it is expected to provide an alternative treatment that is safe, cheap, and easily accessible for people who need first aid during fever.
Plesdasep Innovation: Fever-Reducing Plaster Using the Leaves of Dadap Serep (Erythrina subumbrans) as a First Aid Medium for Fever Novitasari, Arum; Kurniawati, Anik; Septiana, Melisa
Jurnal Inovasi Daerah Vol. 2 No. 2 (2023): Desember
Publisher : Badan Perencanaan Pembangunan, Riset dan Inovasi Daerah (Bapperida) Kabupaten Boyolali

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This research aims to: 1) Make an innovation of febrifuge plaster made from dadap serep leaves (Erythrina subumbrans), 2) Examine the effectiveness of the product in reducing fever, 3) Know people's preferences for the product. The method used in this study is an experimental method with a complete randomized design. The test was carried out by conducting a feasibility test of dadap serep leaves for plaster material and testing the effectiveness of plaster in reducing body temperature. The effectiveness test was conducted by applying warm water compresses to the first experimental group who had fever, plesdasep in the second experimental group, and comparing it with the control group that was not given plaster. After that, respondents were given a questionnaire to find out their preferences for Plesdasep. The results of this study are expected to provide an inexpensive alternative to fever treatment with ingredients that are easily available in nature. Dadap serep leaves were chosen as ingredients because they contain alkaloid compounds, flavonoids, and saponins that can reduce body temperature and are easily found in the surrounding environment. With this innovation, it is expected to provide an alternative treatment that is safe, cheap, and easily accessible for people who need first aid during fever.
Co-Authors Anik Kurniawati Nanik Suryani Septiana, Melisa