Kelik Hastjarjo
Sekolah Tinggi Pariwisata Bogor

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The Managing Hotel Employees Achieving Wow!: A Conceptual Paper Kelik Hastjarjo
E-Journal of Tourism Volume 10 Number 1 (March 2023)
Publisher : Centre of Excellence in Tourism Udayana University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24922/eot.v10i1.93658

Abstract

Managing Hotel Employees Achieving Wow! is a conceptual model. The process starts when employees have to serve customers with the best culture for customers. If customers start off on the right foot. It is an experience where customers feel the pleasure of interacting with employees. By linking each activity category together into a simpler system, this model creates many opportunities to repeat the cycle through customer satisfaction and loyalty. Keywords : hospitality culture, hospitality people, hospitality service cycle
Buitenzorg Architourism Kelik Hastjarjo
Jurnal Tekno Insentif Vol 17 No 1 (2023): Jurnal Tekno Insentif
Publisher : Lembaga Layanan Pendidikan Tinggi Wilayah IV

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36787/jti.v17i1.957

Abstract

Abstrak Fenomena architourism (Arsitektur + Pariwisata) adalah ketika arsitektur menjadi tujuan perjalanan Architourist bepergian di suatu tempat untuk mengagumi dari dekat budaya, seni, dan terutama arsitekturnya. Penelitian ini bertujuan untuk meneliti bangunan bersejarah dan bangunan modern yang terintegrasi dengan ruang dan aktivitas publik yang ramah dapat menjadi potensi untuk mengembangkan kota Bogor menjadi kota wisata yang berkelas dunia. Penelitian ini merupakan penelitian kualitatif untuk mengumpulkan data dengan studi literatur dan in-depth interview. Alat analisis menggunakan elemen Linch (1960) yang terdiri dari paths, edges, districts, nodes, dan landmarks. Penemuan penelitian ini adalah buitenzorg architourism. Kontribusi penelitian ini adalah saran pengembangan city tourism untuk kota Bogor, khususnya sub kawasan Kebun Raya, Bogor Abstract The phenomenon of architourism (Architecture + Tourism) is when architecture becomes a destination for architourists traveling somewhere to admire culture, art, and especially architecture up close. This research aims to examine historical buildings and modern buildings that are integrated with friendly public spaces and activities that can become the potential to develop the city of Bogor into a world-class tourist city. This research is a qualitative research to collect data by means of literature studies and in-depth interviews. The analysis tool uses Linch's (1960) elements which consist of paths, edges, districts, nodes, and landmarks. The findings of this research are buitenzorg architourism. The contribution of this research is a suggestion for the development of city tourism for the city of Bogor, especially the Botanical Gardens sub-region, Bogor