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All Journal Majalah Ilmiah Teknologi Elektro Majalah Ilmiah Teknologi Elektro
Komang Agus Putra Kardiyasa
Universitas Udayana
Computer Science & IT Control & Systems Engineering Electrical & Electronics Engineering Energy Engineering

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The Antecedent of Customer Satisfaction towards to Attitudinal Loyalty and Behavioural Loyalty (Study at Customers of PT. Telkom Indonesia Witel Denpasar) Komang Agus Putra Kardiyasa; Rukmi Sari Hartati; Yoga Dipayana
Majalah Ilmiah Teknologi Elektro Vol 22 No 1 (2023): (Januari - Juni) Majalah Ilmiah Teknologi Elektro
Publisher : Program Studi Magister Teknik Elektro Universitas Udayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/MITE.2023.v22i01.P12

Abstract

Telkom Indonesia introduced fixed broadband, with its IndiHome product in 2015. According to the Triple Play service, IndiHome's flagship service, as well as other services, the core of IndiHome products is its internet service. Other services, such as voice (telephone) and interactive television (UseeTV) are ride products (augmented products). The goal of this study is to provide insight for future studies that will be conducted by researchers on service quality, which includes network quality, customer service, information quality, and customer data security. It also involves customer satisfaction, behavioural loyalty, and attitude loyalty. The issue in this study is that the number of customers who churn (unsubscribe the services) is increasing, indicating that customers are less loyal to IndiHome services. This study sent a questionnaire to 258 Witel Denpasar respondents who had subscribed to IndiHome for more than one month and had visited the Plaza Telkom in August 2022 in order to collect respondents' responses. The sampling technique used in this research is purposive sampling, which is a sampling technique with certain considerations. Data collection in this study was carried out by distributing questionnaires online via the Google form. And the data analysis technique used in this study is the structural equation modelling (SEM) method using LISREL 8.8 software. Keywords: Customer Satisfaction; IndiHome; Structural Equation Model; Behavioural Loyalty
Literatur Review Green Energy Pada Pemancar Sistem Komunikasi Seluler Komang Agus Putra Kardiyasa; Nyoman Gunantara
Jurnal Teknologi Elektro Vol 22 No 2 (2023): (Juli - Desember) Majalah Ilmiah Teknologi Elektro
Publisher : Program Studi Magister Teknik Elektro Universitas Udayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/MITE.2023.v22i02.P07

Abstract

The number of users and the frequency of use of telecommunications systems are increasing rapidly and causing a greater demand for energy use. Based on many studies conducted by various network operators, that the largest energy consumption and the most impact on the environment is wireless networks from both the recipient and sender sides. The amount of CO2 emissions is increasing in communication systems, equivalent to the increase in cellular consumers. And it is also observed that the current wireless network is not energy efficient, especially the Base Station (BTS). The rapid and alarming growth in wireless network users is forcing us to use higher mobile broadband data rates. The need for an urgent network architecture restructuring in order to provide good service but still be environmentally friendly. In this article, we will discuss several innovative methods to increase the energy efficiency of wireless networks and develop solutions that reduce operating costs and the impact on the environment.
The Antecedent of Customer Satisfaction towards to Attitudinal Loyalty and Behavioural Loyalty (Study at Customers of PT. Telkom Indonesia Witel Denpasar) Komang Agus Putra Kardiyasa; Rukmi Sari Hartati; Yoga Dipayana
Jurnal Teknologi Elektro Vol 22 No 1 (2023): (Januari - Juni) Majalah Ilmiah Teknologi Elektro
Publisher : Program Studi Magister Teknik Elektro Universitas Udayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/MITE.2023.v22i01.P12

Abstract

Telkom Indonesia introduced fixed broadband, with its IndiHome product in 2015. According to the Triple Play service, IndiHome's flagship service, as well as other services, the core of IndiHome products is its internet service. Other services, such as voice (telephone) and interactive television (UseeTV) are ride products (augmented products). The goal of this study is to provide insight for future studies that will be conducted by researchers on service quality, which includes network quality, customer service, information quality, and customer data security. It also involves customer satisfaction, behavioural loyalty, and attitude loyalty. The issue in this study is that the number of customers who churn (unsubscribe the services) is increasing, indicating that customers are less loyal to IndiHome services. This study sent a questionnaire to 258 Witel Denpasar respondents who had subscribed to IndiHome for more than one month and had visited the Plaza Telkom in August 2022 in order to collect respondents' responses. The sampling technique used in this research is purposive sampling, which is a sampling technique with certain considerations. Data collection in this study was carried out by distributing questionnaires online via the Google form. And the data analysis technique used in this study is the structural equation modelling (SEM) method using LISREL 8.8 software. Keywords: Customer Satisfaction; IndiHome; Structural Equation Model; Behavioural Loyalty
Perencanaan dan Implementasi Optical Distribution Point Dua Kompartemen Untuk Meningkatkan Performansi Jaringan Fiber Optik Komang Agus Putra Kardiyasa; Nyoman Gunantara; Made Sudarma
Jurnal Teknologi Elektro Vol 23 No 1 (2024): (Januari - Juni ) Majalah Ilmiah Teknologi Elektro
Publisher : Program Studi Magister Teknik Elektro Universitas Udayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/MITE.2024.v23i01.P07

Abstract

This research addresses challenges in the Optical Distribution Point (ODP) in fiber optic networks, starting with identifying issues affecting network performance. The study emphasizes the importance of reliable ODPs in enhancing overall network efficiency. Through careful planning and evaluation, this research focuses on designing a two-compartment ODP system. The research findings highlight that robust ODPs positively impact network performance by improving signal quality, transmission speed, and overall reliability. The study also explores the economic feasibility of implementing this system, ensuring that the proposed ODP solution is not only technically superior but also cost-effective based on feedback from 360 respondents, stating that the 2-Compartment ODP device can reduce operational costs and network infrastructure maintenance. This research provides valuable insights into the field of optical fiber communication, laying the groundwork for future advancements in network planning and infrastructure, ultimately aiming to optimize the performance of fiber optic access networks.
Co-Authors I Nyoman Gunantara Made Sudarma Rukmi Sari Hartati Yoga Dipayana