Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Jurnal Ilmu Manajemen Dan Kewirausahaan (JIMK)
Sofi Adinda Amri Nasution
Unknown Affiliation
Decision Sciences, Operations Research & Management

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
PENGARUH CITRA MEREK, KUALITAS LAYANAN, DAN HARGA TERHADAP KEPUASAN PENGGUNA JASA PENGIRIMAN J&T EXPRESS DI DROP POINT KRAKATAU MEDAN Sofi Adinda Amri Nasution; Yayuk Yuliana
JURNAL ILMU MANAJEMEN DAN KEWIRAUSAHAAN (JIMK) Vol 3 No 1 (2022): Jurnal Ilmu Manajemen Dan Kewirausahaan
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis, Universitas Muslim Nusantara Al-Washliyah

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (499.81 KB) | DOI: 10.32696/jimk.v2i1.1458

Abstract

This study aims to examine the effect of brand image (X1), service quality (X2), and price (X3) on user satisfaction (Y) of J&T Express delivery services at Drop Point Krakatau Medan. The data used is primary data using probability sampling method, with a total sample of 98 respondents. The analysis method of this research uses multiple linear regression. The classical assumption test used has met the specified criteria, the t-test (partial test) shows that the brand image, service quality, and price variables have a positive and significant effect on user satisfaction because the tcount > ttable of brand image is 10.606 > 1.664, the tcount > ttable of service quality is 2.874 > 1.664 and tcount > ttable of price is 11.808 > 1.664. From the results of the f test (simultaneous test) the value of fcount > ftable is 60.545 > 3.09, then this shows that brand image, service quality and price together have a significant effect on satisfaction of J&T Express service users at Drop Point Krakatau Medan
Co-Authors