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All Journal JURNAL ILMIAH MANAJEMEN & BISNIS Journal of Business Studies and Management Review
Kartika Aprilia Benhardy
Universitas Bina Nusantara
Decision Sciences, Operations Research & Management Social Sciences

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First-party and third-party food delivery apps, which is better in Indonesia? Kartika Aprilia Benhardy; Matthew Ronadi
Journal of Business Studies and Management Review Vol. 3 No. 2 (2020): JBSMR Vol. 3 No.2, June 2020
Publisher : Management Department, Faculty of Economics and Business, Universitas Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (386.034 KB) | DOI: 10.22437/jbsmr.v3i2.9708

Abstract

Indonesia is a nation with considerable GDP growth because of high household consumptions. One of the contributors to household consumption is eating out, which drives the growth of online ordered food in Indonesia. Ordering food online can be done through a website and via application of that restaurant (first-party) or through third-party food delivery apps. This research wants to investigate further what factors are considered by the consumer when choosing an online food delivery app and also deciding if consumers prefer to use first-party or third-party food delivery apps. The field of this research is limited to Pizza Delivery Apps, and Analytic Hierarchy Process (AHP) is used to determine which factors are the most considered by consumers when choosing an application. The respondents of this research are just five people who have used pizza delivery apps in the past few months, and a geometric mean calculated to analyze the results. The results show that Trustworthiness and E-Service Quality are the most considered factors by consumers when choosing a food delivery app. Consumers highly consider first party food delivery apps which are PHD and Domino’s Pizza become the choice of consumers because of higher Trustworthiness factors. Third-party food delivery apps, which are Go-Jek and Grab, were rated by consumers to have a lower trust factor compared to first-party apps. This research shows food delivery apps by a restaurant (first-party) has it is own advantage compared to third-party food delivery apps.
Social Anxiety dan Perceived Performance terhadap User Acceptance dan Kepuasan Pengguna dalam Penggunaan Ticket-Vending Machine Kartika Aprilia Benhardy
JURNAL ILMIAH MANAJEMEN & BISNIS Vol 24, No 1 (2023): APRIL - SEPTEMBER 2023
Publisher : UNIVERSITAS MUHAMMADIYAH SUMATERA UTARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/jimb.v24i1.14449

Abstract

Purpose – This research aims to evaluate the relevance of providing ticket-vending machines at railway stations in the context of train ticket purchases by measuring user satisfaction based on factors that influence user acceptance of the machine.Methodology – The research is quantitative and uses a descriptive approach. Non-probability sampling with a purposive sampling technique was used to select a sample of 230 respondents who have used the ticket-vending machine service. Data were analyzed using Partial Least Square-Structural Equation Modeling (PLS-SEM) with SmartPLS software.Findings – The study's results indicate that social anxiety and perceived performance have a positive and significant effect on user acceptance, with the same result for the relationship between user acceptance and user satisfaction. Originality/Novelty – This research contributes to the decision of rail service providers in Indonesia to maintain the provision of ticket-vending machines for purchasing tickets at train stations considering that the ticket purchase options that have been provided are easier and more sophisticated at this time by using 4 (four) variables where each relationship in the research model were analyzed using PLS-SEM.Implications – The provision of ticket-vending machines is still very relevant for KAI and MRT passengers in Indonesia because they are considered to meet expectations and are reliable even when used independently. Therefore, KAI and MRT service providers are expected to maintain quality assurance.
Co-Authors Matthew Ronadi