Article Per Year (5 Year)
p-Index From 2020 - 2025
0
P-Index
This Author published in this journals
All Journal Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer
Nurjannah Nurjannah
Fakultas Ilmu Komputer, Universitas Brawijaya
Computer Science & IT Control & Systems Engineering Education Electrical & Electronics Engineering Engineering

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Evaluasi Kualitas Layanan Situs Tiket.com Terhadap Kepuasan Pengguna Menggunakan Webqual dan Importance - Performance Analysis (IPA) Nurjannah Nurjannah; Ari Kusyanti; Admaja Dwi Herlambang
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 1 (2018): Januari 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (691.399 KB)

Abstract

Tiket.com is an online travel service that makes it easy for travelers to book ticket and hotel. This research was conducted to determine the quality of Ticket.com service from user perception by using Webqual 4.0, which has four dimensions, i.e; Usability, Information Quality, Service Interaction Quality, Satisfaction, Loyalty and Intention to Use and to know the quadrant of Importance - Performance Analysis (IPA) each webqual indicator. This study used data collection technique in questionnaire with large number of samples between 90-120 respondents, and got the number of respondents to be analyzed for 109. The result of this research concludes that variable of Usability, Information Quality, Service Interaction Quality have an effect to satisfaction, when user satisfaction is increasing it will influence to loyalty and intention to use the site. The results of the IPA quadrant show that the Performance indicator on the Usability variable has not satisfy the expectations of the user.
Co-Authors Admaja Dwi Herlambang ari kusyanti