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All Journal Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer
Mochammad Valdi Fuadi
Fakultas Ilmu Komputer, Universitas Brawijaya
Computer Science & IT Control & Systems Engineering Education Electrical & Electronics Engineering Engineering

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Evaluasi Kualitas Layanan Informasi Website Universitas Brawijaya Terhadap Kepuasan Pengguna Menggunakan Model E-S-Qual dan E-Recs-Qual Mochammad Valdi Fuadi; Ari Kusyanti; Retno Indah Rokhmawati
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 4 (2018): April 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Brawijaya University website information service is an important aspect for Brawijaya University in providing information to its users. The concept of good quality of information services and according to user needs will affect user satisfaction and perceived value. This research uses conceptual model from E-S-Qual and E-Recs-Qual to measure the quality of website information service of Brawijaya University and to know the effect of the model on user satisfaction and perceived value. The measurement of the quality of Brawijaya University website information service uses 8 variables from E-S-Qual and E-Recs-Qual including Efficiency, System Availability, Privacy, Fulfillment, Web Appearance, Personalization, Responsiveness, and Contact. This study also provides recommendations using the ISO / IEC 9126 standard. This study uses the population of Brawijaya University students with a sample of 310 respondents. Methods of data collection of this research is by distributing questionnaires to respondents. Correlation analysis techniques and correlation strength between latent variables or constructs using Structural Equation Modeling (SEM). The results showed that the variables system availability and contact is a variable that has no effect on user satisfaction and perceived value due to these variables produce a critical ratio value of less than 1.96 at the stage structural fit model.
Co-Authors ari kusyanti Retno Indah Rokhmawati