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All Journal Cakrawala : Jurnal Humaniora Bina Sarana Informatika Jurnal Ilmiah Manajemen Informasi dan Komunikasi
Widhihatmini Widhihatmini
Sekolah Tinggi Multi Media Yogyakarta
Arts Humanities Computer Science & IT Languange, Linguistic, Communication & Media Social Sciences

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Sistem Manajemen Mutu Komunikasi Kepada Konsumen Berdasarkan ISO 9001: 2015 Pada Website Sekolah Tinggi Multi Media Ardian Setio Utomo; Widhihatmini Widhihatmini
Cakrawala - Jurnal Humaniora Vol 23, No 1 (2023): Maret 2023
Publisher : Universitas Bina Sarana Informatika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31294/jc.v23i1.15454

Abstract

This study aims to describe the quality management system in the field of communication to consumers based on ISO 9001:2015 on the Multi Media College website. The research method uses descriptive qualitative. Sources of research data are users of the Multi Media College website. Data collection uses the method of observation and documentation. Data analysis was carried out through data collection, data reduction, data presentation, drawing conclusions and verification. To ensure the validity of the data used triangulation method. The results of this study are the communication quality management system to consumers based on ISO 9001: 2015 on the Multi Media High School website including: 1) Providing information related to products and services, 2) withdrawing requests, contracts or orders, including changes thereto, 3) Obtaining consumer feedback related to products and services, including consumer complaints, 4) restrict or control consumer property, and 5) make specific requirements for contingency actions. Recommendations from research results to improve the quality management system in the field of communication to consumers, namely: 1) Providing information related to consumer requirements that can be maintained and maintained properly, 2) Providing information to consumers receiving and answering consumer questions clearly, 3) Providing an effective way to receive complaints from customers and provide answers to them, 4) Provide an effective way to receive feedback from consumers, 5) Maintain an effective channel for sharing information and situations of educational products and services that are not yet in accordance with consumers, 6) establish ways effective for 9 and receive input from consumers in case of contingencies.
COMMUNITY PERCEPTION TOWARD THE QUALITY OF PUBLIC SERVICES IN LICENSING SERVICES ON THE OFFICE OF INVESTMENT AND INTEGRATED LICENSING SERVICES OF SLEMAN REGENCY Rahma Ardi Kurniawan; Widhihatmini Widhihatmini
Jurnal Ilmiah Manajemen Informasi dan Komunikasi Vol 3, No 1 (2019)
Publisher : Sekolah Tinggi Multi Media "MMTC" Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56873/jimik.v3i1.12

Abstract

This research is motivated by the existence of public complaints about the quality of services in the Office of Investment and Integrated Licensing Services (DPMPPT) of Sleman Regency including slow permit processes, limited human resource competence, and expensive permitmanagement fees. The purpose of this study is to determine public perceptions of the quality of public services in DPMPPT Sleman Regency licensing services. This research used descriptive quantitative method. The data were collected through questionnaire, interview, and documentation. The conclusion of this research is that community perception toward quality service at the Office of Investment and Integrated Licensing Service of Sleman Regency can be categorized as excellence in terms of complaint and suggestion handling. The quality of service that is categorized as good are requirement, system, mechanism, and procedure, fee, specification product of services, officer competence, officer attitude, and facility and infrastructure. Moreover, the quality of completion time is categorized as not good.
Analisis Semiotik Komodifikasi Kemiskinan Dalam Reality Show “Uang Kaget” Episode 482 Di GTV Bayu Satyayoga Purwidyasmara; Widhihatmini Widhihatmini
Jurnal Ilmiah Manajemen Informasi dan Komunikasi Vol 6, No 1: Juni 2022
Publisher : Sekolah Tinggi Multi Media "MMTC" Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56873/jimik.v6i1.177

Abstract

This research is motivated by a reality show with the theme of poverty containing commodification practices that manipulate the show into a form of commodity that is consumed by its viewers. This practice turns poverty into a commodity that is exploited for the benefit of the media industry. This study aims to analyze the commodification of poverty in the reality show “Uang Kaget” episode 482. This study uses a qualitative approach, data was collected through observation and documentation, and it was analyzed using Charles Sanders Peirce's semiotics. The research results show that there is a commodification of poverty content in the visualization of the condition of food, clothing, housing, health, and education in the reality show "Uang Kaget" episode 482. The elements of poverty dominate in each segment of the show by displaying reality in a manipulative way so that it looks close to the real reality. The results of this study are expected to contribute to policy makers regarding reality show content, television show production creators to provide more educational, entertaining, and creative information; television program managers as reference for media policy makers; viewers to participate in supervising shows containing commodification: and the public to be more selective in appreciating television shows.
Implementasi Fungsi Public Relations di LPP TVRI Sumatera Barat Widhihatmini Widhihatmini
Jurnal Ilmiah Manajemen Informasi dan Komunikasi Vol 4, No 1 (2020)
Publisher : Sekolah Tinggi Multi Media "MMTC" Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56873/jimik.v4i1.85

Abstract

Penelitian ini dilatarbelakangi dengan pesatnya perkembangan kehidupan sosial, budaya, politik, dan ekonomi masyarakat yang memerlukan peran penting media penyiaran televisi sebagai media komunikasi massa. Peran penting tersebut dapat dilaksanakan secara optimal bila suatu organisasi penyiaran memiliki fungsi-fungsi public relations. Penelitian ini bertujuan untuk mendeskripsikan implementasi public relations di LPP TVRI Sumatera Barat. Penelitian ini merupakan penelitian kualitatif. Jenis penelitian deskriptif dipilih untuk memaparkan implementasi public relations pada lembaga penyiaran pemerintah. Pengumpulan data dilakukan dengan wawancara, observasi, dan dokumentasi. Hasil penelitian ini menunjukkan bahwa fungsi-fungsi public relations telah diimplementasikan oleh LPP TVRI Sumatera Barat yang meliputi: membentuk, meningkatkan, serta memelihara citra dan reputasi positif instansi pemerintah dengan menyediakan informasi tentang kebijakan, program, dan kegiatan instansi; menciptakan iklim hubungan internal dan eksternal yang kondusif dan dinamis; menjadi penghubung instansi dengan publiknya; dan melaksanakan fungsi manajemen komunikasi yang meliputi kegiatan perencanaan, pelaksanaan, pengendalian, dan pemberian masukan dalam pengelolaan informasi. Implementasi fungsi-fungsi public relations belum dapat dilakukan secara maksimal karena struktur organisasi LPP TVRI Sumatera Barat belum mewadahi secara struktural fungsi-fungsi public relations.
Co-Authors Ardian Setio Utomo Bayu Satyayoga Purwidyasmara Rahma Ardi Kurniawan