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All Journal Jurnal Ilmiah Wahana Bhakti Praja Jurnal Kebijakan Pemerintahan Civitas Consecratio: Journal of Community Service and Empowerment
Serly Wulandari
IPDN
Humanities Environmental Science Social Sciences

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Penguatan dan Pendampingan Pelaku Usaha Mikro Kecil dan Menengah (UMKM) di Desa Cikujang, Serangpanjang, Subang, Jawa Barat Serly Wulandari
Civitas Consecratio: Journal of Community Service and Empowerment Vol 2 No 2 (2022)
Publisher : Lembaga Pengabdian Masyarakat Institut Pemerintahan Dalam Negeri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/cc.v2i2.2725

Abstract

The maindset of Micro, Small and Medium Enterprises (MSME) players who think that without the need for various marketing strategies, products will still sell well in the market, this is one of the factors causing the sale of products with simple and plain packaging. In fact, the packaging design of a marketed product is the first thing that is seen and can affect the psychology of a consumer, it is also one of the special requirements in making a Business License through Online Single Submission (OSS), both the Business Identification Number (NIB) and the Certificate of Fulfillment of Commitments Home Industry Processed Food Production (SPP-IRT). This service activity aims to provide reinforcement in the form of increasing literacy related to product packaging designs and business license as well as assistance in making new packaging designs with complete labels and Business License in the form of NIB and SPP-IRT through OSS to Productive MSME actors in Cikujang Village. This service activity method is carried out through FGD with Productive MSME in Cikujang Village, education through socialization and training related to product packaging design and business license as well as simulation and assistance to make product packaging designs with complete labels and business license. The findings in this service activity, namely the existence of various entrenched negative maindsets, limited ability and knowledge related to market developments, product packaging design and business license and technology, limited facilities and infrastructure related to technology in making product packaging designs and registering business license through OSS for Productive MSME actors in Cikujang Village. This community service activity can be concluded to have a positive impact with the output of the activity in the form of new product packaging designs with complete labels for MSME for chips and village snacks and the issuance of business license in the form of 3 (three) NIB and 2 (two) SPP-IRT.
IMPLEMENTASI PROGRAM SIPELANDUKILAT DALAM PENINGKATAN PELAYANAN PUBLIK DI WILAYAH PERBATASAN DAN PEDALAMAN Serly Wulandari; Anisha Widowati
Jurnal Kebijakan Pemerintahan Jurnal Kebijakan Pemerintahan, Volume 6, Nomor 1, Tahun 2023
Publisher : Fakultas Politik Pemerintahan IPDN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jkp.v6i1.3179

Abstract

Abstract Nunukan Regency has a border and interior area which is one of the causes of the difficulty in recording population administration, so it gave birth to a program called The fast Population Administration Service System for Border Area and Outback or SIPELANDUKILAT. This research aims to know the implementation of the SIPELANDUKILAT program in serving population administration records for border and inland communities. This research used a descriptive design with qualitative methods and data collection techniques through interviews, observation and documentation—data analysis techniques using data reduction and data presentation to conclude. The results showed that implementing the SIPELANDUKILAT program in Nunukan Regency, in general, has been going quite well but not optimal. Based on the publishing results of 4.354 administrative population documents from the planned document target of 700-1500 documents and four variable analysis based on Edwards III Theory, this can be found. The Nunukan Regency Population and Civil Registration Office have carried out the communication dimension directly through a pick-up system, but the information is not evenly distributed. Resource dimension, the designated implementing team are the experts in their field. However, in terms of quantity, there is still insufficient to implement the SIPELANDUKILAT program. Disposition dimension, exercising team commitment is shown by discipline and loyalty in carrying out the program to run on time. Bureaucratic structure dimensions, the SIPELANDUKILAT program has been stated in the Decree of the Governor of North Kalimantan Province Number: 188.44/K.353/2020 the Year 2020. Keywords: Population Administration, Implementation, Services, SIPELANDUKILAT Program
PENINGKATAN KUALITAS PELAYANAN PUBLIK MELALUI APLIKASI PENGADUAN SP4N-LAPOR! PADA KEMENTERIAN PENDAYAGUNAAN APARATUR NEGARA DAN REFORMASI BIROKRASI Serly Wulandari
Jurnal Ilmiah Wahana Bhakti Praja Vol 13 No 2 (2023)
Publisher : Lembaga Riset dan Pengkajian Strategi Pemerintahan IPDN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jiwbp.v13i2.3627

Abstract

SP4N-LAPOR complaint application! is a single application in managing nationally integrated public service complaints that aim to improve the quality of public services. Until 2022, 8.61% of central/regional agencies have not been connected to SP4N-LAPOR!, 30.2% of the total complaint reports have not been resolved and the value of satisfaction with the SP4N-LAPOR! admin only 54%.. This study aims to determine the improvement in the quality of public services that have been carried out by the Ministry of Administrative and Bureaucratic Reform through the SP4N-LAPOR! Complaint Application. This research uses a descriptive method with a qualitative approach. The conceptual framework of the research uses Parasuraman's Electronic Service Quality theory (2005) with dimensions including: efficiency, fullfillment, system availability and privacy. Source of data in the form of primary data and secondary data. Data collection techniques through interviews, observation and document study. Data analysis techniques through data reduction, data presentation to draw conclusions. The results of the study show that improving the quality of public services through the SP4N-LAPOR! complaint application still not running optimally where from the efficiency dimension, the stages of how to report are not included in how to access SP4N-LAPOR! via sms to number 1708; fullfillment dimension, there is still management of SP4N-LAPOR! which are not in accordance with PAN-RB Ministerial Regulation No. 62 of 2018; the system avaibility dimension, there are still agencies that are not yet connected to SP4N-LAPOR! due to network constraints in the region; as well as the privacy dimension, where the guarantee of the security and confidentiality of the reporter's data has been carried out by involving various parties and special features have been made in SP4N-LAPOR!.
Co-Authors Anisha Widowati