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All Journal Jurnal Riset Manajemen Jurnal Ilmiah Dan Karya Mahasiswa
Suzetta Feby
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Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Languange, Linguistic, Communication & Media

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SERVICE QUALITY TOWARDS STUDENT’S SATISFACTION AT ACADEMIC ADMINISTRATION AND STUDENTS AFFAIRS DEPARTMENT (AASA) Sanjaya Stephen Prischou; Suzetta Feby
JURNAL RISET MANAJEMEN (JURMA) Vol 1 No 1 (2023): March : Jurnal Riset Manajemen
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (928.162 KB) | DOI: 10.54066/jurma.v1i1.17

Abstract

. Based on the above problem, then this study was held in order to know the influence of service quality in AASA to student’s satisfaction. The method used in this study was multiple linear regression analysis which measures the influence of service quality in AASA section to the satisfaction of the students of Institute of Business and Informatics STIKOM Surabaya and which factors of the dimensions of service quality that need to be improved. Service quality dimensions include Tangible, Reliability, Responsiveness, Assurance, and Empathy. The results obtained are the dimensions of Reliability and Responsiveness have no effect on student’s satisfaction, while the dimensions of Tangible, Assurance, Empathy of service quality have a positive effect on student’s satisfaction at Institute of Business and Informatics by 63% which has a meaning that any increase of physical display dimensions, assurance, and empathy will increase student’ssatisfaction . Based on the results of the descriptive analysis, it is found that "AASA staff performance that has been neat and attractive" still needs to be improved, while other indicators of service quality tends to be very good, so it needs to be maintained.
ANALIS MAKNA CERPEN DENGAN PENDEKATAN OBJEKTIF Suzetta Feby; Tazkya Kuntadi Nayla
Jurnal Ilmiah Dan Karya Mahasiswa Vol. 1 No. 1 (2023): FEBRUARI : JURNAL ILMIAH DAN KARYA MAHASISWA
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (617.389 KB) | DOI: 10.54066/jikma-itb.v1i1.39

Abstract

Dalam cerpen terdapat unsur-unsur yang membangun cerpen yaitu tema, penokohan, alur dan bahasa yang digunakan. Unsur tersebut memiliki hubungan fungsional dalam membangun cerita sehingga menghasilkan pemaknaan yang utuh terhadap karya. Pendekatan Objektif ialah Pendekatan yang memandang dan menelaah sastra dari segi intrinsik yang membangun sebuah karya sastra. yaitu tema, alur, latar, Penokohan dan gaya Bahasa. Langkah- Langkah dalam penerapan objektif antara lain yaitu Langkah pertama seorang yang menganalisis harus mengetahui tema apa yang akan di analisinya. Langkah kedua melakukan analisis terhadap usur- unsur yang terdaat dalam unsur intrinsik, seperti tema, alur, latar, Penokohan dan gaya Bahasa. langkah ketiga mengaitkan hasil analisisnya berdasarkan unsur – unsur yang di analisis.
Co-Authors Sanjaya Stephen Prischou Tazkya Kuntadi Nayla