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All Journal Informatics for Educators and Professional : Journal of Informatics Journal of Innovative and Creativity
Adianta Sebayang
Universitas Bina Sarana Informatika
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Education Engineering Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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Analisis Uji Komparasi Customer Satisfaction Survey Dalam Penggunaan Google Cloud Platform (GCP) Menggunakan Metode Pieces Dan System Usability Scale Eri Riana; Meiva Eka Sri Sulistyawati; Adianta Sebayang
INFORMATICS FOR EDUCATORS AND PROFESSIONAL : Journal of Informatics Vol 7 No 2 (2023): INFORMATICS FOR EDUCATORS AND PROFESSIONAL : JOURNAL OF INFORMATICS (Juni 2023)
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat Universitas Bina Insani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51211/itbi.v8i1.2276

Abstract

Cloud Computing technology makes a technology that is most often applied later in the future. Currently, cloud computing technology provides many types of services, including cost management services, data analysis, big data, storage, machine learning, big data, AI, IoT, and application development. Cloud computing technology has made a service and solution, both to increase reliability, reduce computing costs, to provide a great opportunity for the ICT industry to benefit more from cloud computing technology. Customer satisfaction is a level of feeling from someone after being able to compare the performance or results that are felt and obtained compared to their expectations or can be interpreted as a response to customer feedback in using cloud computing technology and an assessment of the good and bad of cloud computing technology which can be used as a reference or a benchmark for cloud computing developers to improve the performance of cloud computing technology that has been built. The level of customer satisfaction can be found using many model methods. In this study the level of satisfaction will be analyzed using the PIECES method and the System Usability Scale. In this study, researchers used two model methods and then carried out a comparative test of these methods. The PIECES variables are Performance, Information and data, Economics, Control and security, Efficiency and Service. The results of the study obtained an average value for each domain, namely the Performance domain with a value of 4.40 (Very Satisfied), Information and data with a value of 4.30 (Very Satisfied), Economics with a value of 4.33 (Very Satisfied), Control and security with a value of 4.28 (Very Satisfied), Efficiency with a value of 4.96 (Very Satisfied) and Service with a value of 4.00 (Satisfied). The recapitulation results for the average value for the entire domain level with a value of 4.37 (Very Satisfied). In the System Usability Scale method, a score of 82.08 is entered in the Acceptable category and grade A. With the comparative test results of the two methods, the satisfaction level of Google Cloud Platform customers is stated to be very satisfied and very good by the customers.
Efektivitas Penggunaan Teknologi Berbasis Komputer melalui Speech-to-Text dan Aplikasi Elsa Speak dalam Meningkatkan Kemampuan Speaking Siswa pada Pembelajaran Bahasa Inggris di Universitas Bina Sarana Informatika Meiva Eka Sri Sulistyawati; Eri Riana; Adianta Sebayang
Journal of Innovative and Creativity Vol. 5 No. 2 (2025)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joecy.v5i2.1129

Abstract

This study aims to analyze the effectiveness of the use of computer-based technology through speech-to-text and the Elsa Speak application in improving students' speaking skills in English learning at Bina Sarana Informatika University. This study uses a qualitative case study approach to examine the effectiveness of speech-to-text technology and the ELSA Speak application in improving students' speaking skills at Bina Sarana Informatika University through the collection of observation, interview, and documentation data. Data analysis was carried out using the Miles and Huberman model continuously to produce valid conclusions regarding the improvement of English speaking skills through this technology. The results of this work, namely the use of computer-based technology, namely the speech-to-text feature and the ELSA Speak application, have proven effective in improving UBSI students' English speaking skills. This technology helps students practice pronunciation and intonation independently with direct feedback that facilitates pronunciation improvement. The use of both applications makes learning more interesting, interactive, and in accordance with students' learning styles, thereby increasing clarity of pronunciation and self-confidence. Institutionally, this digitalization of learning supports the campus' vision in improving the quality of education and equalizing access to learning in the digital era.
Co-Authors Eri Riana Eri Riana Meiva Eka Sri Sulistyawati