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Muh. Nasurullah
Universitas Negeri Makassar

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The Effectiveness of the Implementation of the One-Stop Integrated Service System at the Office of the Ministry of Religion of North Luwu Regency Muh. Nasurullah; Abdul Razak T; Sirajuddin Saleh; Feby Triadi
Jurnal Office Volume 9, Number 1, January-June 2023
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jo.v9i1.46456

Abstract

The Effectiveness of the Implementation of the One-Stop Integrated Service System at the Office of the Ministry of Religion of North Luwu Regency. The aim is to find out how effective the Implementation of the One Stop Integrated Service System is at the Office of the Ministry of Religion of North Luwu Regency. Data collection techniques used are observation, interviews, and documentation. The data analysis technique used is data condensation technique, data presentation, drawing conclusions or verification. The results of the study show that the implementation of the One Stop Service System at the Office of the Ministry of Religion of North Luwu Regency has been effective but not maximal in terms of three indicators. Achievement of goals is categorized as effective in terms of timeliness and ease of access to services. Adaptability is less effective in terms of the ability to manage good service situations and conditions and readiness to prepare a service environment that is less than optimal. Integration is categorized as effective in terms of good coordination and communication between all parties. related to service. This research can be used as a reference material in developing and improving the quality of services, especially one-stop integrated services to the community in order to support government programs in terms of bureaucratic reform in this case public services, especially in several offices that implement a one-stop integrated service system, this research uses the method qualitative research that focuses on the process and the meaning of the results.