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All Journal SRIWIJAYA INTERNATIONAL JOURNAL OF DYNAMIC ECONOMICS AND BUSINESS Journal of Social Outreach
Fildzah Hashifah Taufiq
Faculty of Public Health, Universitas Sriwijaya
Computer Science & IT Economics, Econometrics & Finance Education Engineering Library & Information Science Social Sciences

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Assesment of User Satisfaction of Accredited Government Hospital Services in Palembang Using the SERVQUAL Approach Fildzah Hashifah Taufiq; Muhammad Zulkarnain; Misnaniarti Misnaniarti
SRIWIJAYA INTERNATIONAL JOURNAL OF DYNAMIC ECONOMICS AND BUSINESS SIJDEB, Vol. 7, No. 1, March 2023
Publisher : Faculty of Economics, Universitas Sriwijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29259/sijdeb.v7i1.21-40

Abstract

The purpose of this study was to analyze the service quality of government hospitals in Palembang based on the user's perspective and the determining factors as well as the influence of service quality on service user satisfaction of government hospitals in Palembang. The population of this study is all patients in three public hospitals in Palembang. The sample was calculated using the Lemeshow formula with total respondents of 100 patients. The data is obtained through questionnaires using SERVQUAL method. The results show that, service quality that measured by dimensions of tangibility, empathy, reliability, responsiveness and assurances is found to be lower than the patients’ expectations. The results also show that service quality has a positive and significant effect on user satisfaction on the government hospitals in Palembang.
Assesment of User Satisfaction of Accredited Government Hospital Services in Palembang Using the SERVQUAL Approach Fildzah Hashifah Taufiq; Muhammad Zulkarnain; Misnaniarti Misnaniarti
SRIWIJAYA INTERNATIONAL JOURNAL OF DYNAMIC ECONOMICS AND BUSINESS SIJDEB, Vol. 7, No. 1, March 2023
Publisher : Faculty of Economics, Universitas Sriwijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29259/sijdeb.v7i1.21-40

Abstract

The purpose of this study was to analyze the service quality of government hospitals in Palembang based on the user's perspective and the determining factors as well as the influence of service quality on service user satisfaction of government hospitals in Palembang. The population of this study is all patients in three public hospitals in Palembang. The sample was calculated using the Lemeshow formula with total respondents of 100 patients. The data is obtained through questionnaires using SERVQUAL method. The results show that, service quality that measured by dimensions of tangibility, empathy, reliability, responsiveness and assurances is found to be lower than the patients' expectations. The results also show that service quality has a positive and significant effect on user satisfaction on the government hospitals in Palembang.
NUTRITION EDUCATION: IMPLEMENTING APPLIED SCIENCE TO IMPROVE NUTRITIONAL KNOWLEDGE AMONG ADOLESCENTS AT SMA 1 INDRALAYA UTARA Puji Amalliyah; Putri Inrian Tari; Fitria Aulia; Rahmi Fitri J.; Fildzah Hashifah Taufiq; Ayu Prameswari; Jafar Arifin
Journal of Social Outreach Vol 5, No 1 (2026): Journal of Social Outreach
Publisher : Fakultas Sains dan Teknologi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15548/jso.v5i1.13656

Abstract

Nutritional problems among adolescents in Indonesia, such as anemia and obesity, are often rooted in unhealthy eating patterns and exposure to misinformation. This community service activity aimed to improve the nutritional knowledge and literacy of adolescents at SMA Negeri 1 Indralaya Utara through the implementation of applied science. The method employed was an interactive multimedia-based counseling session with a quantitative evaluation design using pre-test and post-test instruments on 33 grade XI.1 students. The results of the activity showed a significant increase in knowledge, where students were actively engaged in critical discussions regarding health myths, product claims, and viral nutritional issues on social media. An interesting finding indicated that although the students possessed adequate initial knowledge, they still required reinforcement to filter the ambiguous information in the digital space. The main conclusion of this activity was that the counseling successfully strengthened the students' nutritional knowledge significantly, particularly in clarifying various misconceptions on social media. With a sharper understanding, students were expected to be able to apply balanced nutrition guidelines consistently and serve as positive agents of change for their peers within the school environment
Co-Authors Ayu Prameswari Fitria Aulia Jafar Arifin Misnaniarti Misnaniarti Muhammad Zulkarnain Puji Amalliyah Putri Inrian Tari Rahmi Fitri J.