Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal West Science Journal Economic and Entrepreneurship
M Mukhtar
Universitas Muhammadiyah Mamuju
Economics, Econometrics & Finance

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Evaluation of Bank BSI Error Service Quality in Increasing Customer Satisfaction M Mukhtar
West Science Journal Economic and Entrepreneurship Vol. 1 No. 05 (2023): West Science Journal Economic and Entrepreneurship
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (358.913 KB) | DOI: 10.58812/wsee.v1i02.68

Abstract

This study aims to evaluate the quality of error services at Bank BSI and its impact on customer satisfaction. The method used in this study is a survey through questionnaires to Bank BSI customers who have experienced service errors in the last 6 months. Data collection will be carried out in May 2023 with a sample of 100 respondents. Data analysis uses descriptive statistical techniques and multiple linear regression. The results showed that the quality of Bank BSI's error services still needs to be improved, especially in terms of response speed and accuracy of solutions. In addition, service errors negatively affect customer satisfaction. Therefore, Bank BSI needs to make improvements and improve the quality of error services in order to increase customer satisfaction.
Co-Authors