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Angga Dewi Anggraeni
Universitas Logistik dan Bisnis Internasional
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Service Improvement through Customer Service Training at the Luhur Medika Center Primary Clinic Angga Dewi Anggraeni; Senny Handayani Suarsa; Asaretkha Adjane Annisawati; Tamadara Hilman
Jurnal Pengabdian Pada Masyarakat Vol 8 No 2 (2023): Jurnal Pengabdian Pada Masyarakat
Publisher : Universitas Mathla'ul Anwar Banten

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30653/jppm.v8i2.400

Abstract

Luhur Medika Center (LMC) Primary Clinic is a company engaged in the pharmaceutical and health sector that provides primary and specialist medical health services. As a primary clinic, LMC needs to provide quality essential medical services, be easily accessible and provide services at affordable prices. However, several obstacles are experienced by the clinic, especially regarding services. Among them are consumer complaints regarding the length of waiting time, lack of serving staff, and uninformative customer service. With competent customer service, service can be improved by reducing patient waiting time and patient scheduling, so patients do not need to be crowded in the waiting room. One way is through customer service training. The customer service training program was chosen to train frontline employees with basic knowledge of handling consumers well and increase customer satisfaction. The training methods used in this activity are the preparation and implementation stages, program evaluation, and reporting. The results show that the program has been achieved, marked by an increase in participants' understanding and knowledge so that the results can be applied and utilized by participants and the LMC clinic as a partner of this training program.
Mediasi employer branding pada pengaruh employee’s perceived job terhadap employee engagement Suci Fika Widyana; Ali Mohamad Rezza; Angga Dewi Anggraeni; Bheben Oscar
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol. 10 No. 3 (2024): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020243489

Abstract

The digitalization of the economy is forcing companies to shift their business landscape towards digital. The company is expected to improve organizational performance and reclaim their marketshare from competitor. The purpose of this study was to analyze the increase in employee engagement through employee perceived work through employer branding mediation at one delivery service company X in Bandung. The subjects of this study were employees of the shipping service company X, the sampling technique used simple random sampling with a total of 150 employees. Data analysis was performed using PLS-SEM. The diprecision of the research results will show that the perception of employees' work has a significant effect on employer branding and employee engagement. Another finding is that Employer Branding can be the perfect mediator for increasing Employee Engagement through Employee's Perceived Job. This means that if a company wants to increase Employee Engagement, it needs to make efforts to improve Employer Branding and Employee Perceived Job.
Digital payment adoption: the antecedent of habit and behavioral intention Ali Mohamad Rezza; Suci Fika Widyana; Angga Dewi Anggraeni
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol. 10 No. 4 (2024): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020243563

Abstract

Despite the advancement in digital payment systems and banking in Indonesia, the adoption of this technology among service users is far from guaranteed. Recent data infers that the usage of digital payment systems and digital banking technology in Indonesia is still developing. A mere 55.80% of users have embraced electronic money for less than a year. This indicates ample room for growth and improvement in the country's digital finance industry. This study aims to explore and understand the factors that predict the adoption and behavioural intention of e-wallets in Indonesia. By utilizing hedonic motivation, habit, self-efficacy, and trust as critical predictors, the research model sheds light on the drivers of customer adoption of e-wallets. Data from a survey of 217 Indonesian customers were analyzed using Structural Equation Modeling (SEM) with Partial Least Square to examine the structural model. The research findings suggest that trust and habit greatly influence the intention to use e-wallets. However, an interesting discovery is that while previous literature indicated that behavioural intention was a key driver of technology usage, habit plays a more crucial role in adopting digital payment technology in this research.
Co-Authors Ali Mohamad Rezza Asaretkha Adjane Annisawati Bheben Oscar Senny Handayani Suarsa Suci Fika Widyana Tamadara Hilman