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All Journal Ensiklopedia Education Review Journal of Multidimensional Management
Fauzan Ihza
Universitas Negeri Padang
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Physics Social Sciences

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PENGARUH EMPLOYEE ENGAGEMENT TERHADAP KINERJA KARYAWAN SALES AND MARKETING DI HOTEL THE RITZ CARLTON JAKARTA PACIFIC PLACE Fauzan Ihza; Feri Ferdian
Ensiklopedia Education Review Vol 5, No 1 (2023): Volume 5 No 1 April 2023
Publisher : Lembaga Penelitian dan Penerbitan Hasil Penelitian Ensiklopedia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33559/eer.v5i1.1735

Abstract

This research was conducted by the authors because there were several employee engagement problems that were felt by sales & marketing employees at work. This is what the writer found while carrying out a certified internship at The Ritz Carlton Jakarta Pacific Place. The purpose of conducting this research is to find out how much influence employee involvement and employee performance have at The Ritz Carlton Jakarta Pacific Place. The type of research that the authors conducted was quantitative using a causal associative approach, this aims to influence employee engagement (X) on the performance of employees (Y) who work at The Ritz Carlton Jakarta Pacific Place. The population of the research that the authors conducted were all sales & marketing employees who worked at The Ritz Carlton Jakarta Pacific Place. The sample in this study amounted to 34 respondents, using a saturated sampling technique. Collection was carried out primary and secondary by distributing questionnaires and obtained directly from the relevant hotel management. In testing the hypothesis using a simple linear regression test, data processing where used SPSS version 25.00. The results of the research that the authors conducted were: 1) employee engagement was in the good category (81.23%), (2) employee performance was in the very good category (91.94%). There is an influence between the X and Y variables with the acquisition of an R square of 0.173, which means that the influence between the X variable or employee engagement on the Y variable or employee performance is 17.3%. Test the simple linear regression hypothesis with a calculated F value of 2.525 with a significance of 0.002 <0.05, where the employee engagement variable has a significant effect on employee performance variables.Key word: Employee engagement, Employee performance, Sales & marketing.
Employee Engagement and Performance among Sales and Marketing Employees at The Ritz-Carlton Jakarta Pacific Place Fauzan Ihza; Feri Ferdian
Journal of Multidimensional Management Vol. 3 No. 1 (2026): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v3i1.116

Abstract

This study examines the relationship between employee engagement and self-reported performance among sales and marketing employees at The Ritz-Carlton Jakarta Pacific Place. A quantitative cross-sectional causal-associative survey used a census of all 34 employees. Employee engagement was measured through vigor, dedication, and absorption, while employee performance covered work quality, quantity, timeliness, and independence. Employee engagement achieved 81.23% of the ideal score and employee performance 91.94%. Dedication and absorption were rated more strongly than vigor, while performance dimensions were consistently high. A mathematical consistency check of the archived regression values indicates a positive but statistically non-significant relationship (B = 0.483, SE = 0.304, t = 1.589, F = 2.525, p approximately 0.122, R approximately 0.270, R-squared approximately 0.073). These reconciled values are consistent with the reported ANOVA sums of squares but should be confirmed against the original SPSS output before final publication. The findings suggest that management should prioritize employee energy and recovery, particularly the vigor dimension, while maintaining dedication and concentration through supportive leadership, realistic targets, recognition, and adequate job resources.
Co-Authors Feri Ferdian