Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal International Research Based Education Journal IJIS - Indonesian Journal On Information System
Z Zulkarnain, Z
Unknown Affiliation
Computer Science & IT Education

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
EMPOWERING THE LOCAL RESOURCES BASED ON THE SOCIETY NEEDS (Case Study on Bottom up Social Change in Gajahrejo Village, Gedangan Districts, Malang Regency) Mundzir, S.; Zulkarnain, Z
International Research-Based Education Journal Vol 1, No 3 (2018)
Publisher : Faculty of Education Universitas Negeri Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (206.141 KB) | DOI: 10.17977/um043v1i1p%p

Abstract

This study was aimed at describing several issues related to the people living in Gajahrejo Village, Gedangan Districts, Malang Regency including: a) the condition of social economy, b) the potential of natural resources, c) the profile of the society needs, d) the profile of the community development by making the most of the local potential, and e) the pattern of community development especially in dusun Bajulmati. The research design of this study was case study which took place in Gajahrejo Village and focused on Dusun Bajulmati. The data was collected by using in-depth interview which was accompanied by focus group discussion (FGD), observation technique, and documentation involving research participants who were several respected figures living in Dusun Bajulmati. The result of the study was in the form of information related to the abundant natural resources which were used to develop the society. However, the human resources were not sufficient enough because the education was relatively low. The existing positive points were that the people living in Dusun Bajulmati were hard workers and that they were supported by agent of change especially Mr. Shohibul Izar who was highly dedicated to develop the community in Dusun Bajulmati. Based on the result of the study, it was suggested that there should be a traininginstitution which was willing to give life skill education and practice in order to improve the quality of the society. In addition, an organization that could help the farmers who worked in forest so there would be a good relation between the State Forestry Company and the people living Gajahrejo village as farmers who worked in forest by planting intercultural crops which was the main income for most of people living near the forest. Keywords: empowering, local potential, and community development
EVALUASI DAN PENINGKATAN PENANGANAN INSIDEN IT MENGGUNAKAN ITIL V3 DI PERUSAHAAN SOFTWARE HOUSE STUDI KASUS: PT. TAKTIKAL PINTAR KINETIKA Zulkarnain, Z; Dienro, Foli; Sama, Hendi
IJIS - Indonesian Journal On Information System Vol 11, No 1 (2026): APRIL
Publisher : POLITEKNIK SAINS DAN TEKNOLOGI WIRATAMA MALUKU UTARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36549/ijis.v11i1.442

Abstract

Penelitian ini dilakukan di PT. Taktikal Pintar Kinetika untuk memperbaiki proses pelaporan dan penanganan insiden Teknologi Informasi (TI) yang sebelumnya dilakukan melalui email. Sistem lama dinilai lambat, tidak terstruktur, dan sulit dipantau. Sebagai solusi, penelitian ini menerapkan kerangka kerja ITIL V3 dengan membangun sistem pelaporan baru berbasis WhatsApp dan Google Sheet. Tujuannya adalah mempercepat respon, memperbaiki dokumentasi, serta meningkatkan kepatuhan terhadap Service Level Agreement (SLA). Penelitian ini menggunakan metode applied research dengan pendekatan kuantitatif, di mana data dikumpulkan selama periode September–Oktober 2025. Hasil penelitian menunjukkan adanya peningkatan signifikan terhadap kinerja layanan TI. Waktu respon insiden berkurang dari rata-rata 1–2 jam menjadi 1–2 menit, dan tingkat kepatuhan terhadap SLA mencapai 92,7%. Dokumentasi insiden kini tercatat lebih rapi, mudah dipantau, serta memudahkan evaluasi dan analisis kinerja tim IT. Secara keseluruhan, penerapan sistem berbasis WhatsApp dan Google Sheet dengan panduan ITIL V3 terbukti menjadi solusi sederhana namun efektif untuk meningkatkan efisiensi, transparansi, dan kualitas layanan TI di perusahaan.Kata Kunci: ITIL V3, Manajemen Insiden, SLA, WhatsApp, Google Sheet
Co-Authors Dienro, Foli Irvan Tasnur S. Mundzir, S. Sama, Hendi