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All Journal JURNAL TEKNOLOGI DAN OPEN SOURCE Jurnal Teknologi dan Sistem Informasi
Marylda Salma Wajendra Dewi
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Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Environmental Science Social Sciences

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Analisis Kepuasan Pengguna terhadap Kualitas Layanan Portal Layanan Mahasiswa (POLAM) Menggunakan Metode Servqual Salwa Ghaliyah Hilaly; Marylda Salma Wajendra Dewi; Salma Nabila
Jurnal Teknologi dan Sistem Informasi Vol 4, No 2 (2023): Volume 4 Nomor 2 Juni 2023
Publisher : Universitas Teknokrat Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33365/jtsi.v4i2.2635

Abstract

Penelitian ini menganalisis tingkat kepuasan pengguna terhadap layanan “Portal Layanan Mahasiswa (POLAM)” pada UPNVJT menggunakan metode Servqual.Rumusan masalah yang diangkat dalam penelitian adalah bagaimana tingkat kepuasan pengguna terhadap layanan POLAM yang diukur melalui lima dimensi servqual. Penelitian dilakukan dengan tujuan mengetahui besarnya kepuasan pengguna terhadap layanan yang diberikan Website Portal Layanan Mahasiswa (POLAM) menggunakan pendekatan servqual. 
Designing the UI/UX of the 'Skintopia' Skincare Application Using a User-Centered Design Approach Marylda Salma Wajendra Dewi; Ana Wati, Seftin Fitri; Mukhlis, Iqbal Ramadhani
JURNAL TEKNOLOGI DAN OPEN SOURCE Vol. 8 No. 1 (2025): Jurnal Teknologi dan Open Source, June 2025
Publisher : Universitas Islam Kuantan Singingi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36378/jtos.v8i1.4410

Abstract

In recent years, public interest in skincare has significantly increased, especially among younger generations. Although various skincare applications offering skin analysis features are already available, most of them still have limitations. These include product recommendations that are focused only on specific brands, the lack of validation by dermatologists, and the absence of a fully integrated skincare solution within a single platform. This study aims to develop a mobile skincare application called Skintopia, with a focus on user needs through the application of the User-Centered Design (UCD) method. The System Usability Scale (SUS) evaluation results showed scores of 92 from skincare users and 89 from dermatologists. Both scores fall under the “Excellent” category, receiving a grade of A and classified within the “acceptable” level of acceptability. These findings indicate that the UI/UX design of the Skintopia application successfully meets user needs and provides an intuitive and user-friendly experience.
Co-Authors Ana Wati, Seftin Fitri Iqbal Ramadhani Mukhlis Salma Nabila Salwa Ghaliyah Hilaly