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Muchtar Muchtar
FISIP Universitas Garut
Humanities Environmental Science Social Sciences

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Analisis Kualitas Pelayanan Kesehatan di Unit Pelaksana Teknis Pusat Kesehatan Masyarakat Tarogong Kabupaten Garut Muchtar Muchtar; Yudi Triana Wahyudi; Kusdinar Kusdinar
Jurnal Pembangunan dan Kebijakan Publik (JPKP) Vol 11 No 1 (2020): Jurnal Pembangunan dan Kebijakan Publik
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik - Universitas Garut

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36624/jpkp.v11i1.70

Abstract

his research aims to determine the quality of health services at Tarogong Public Health Center, Garut Regency along with the factors that inhibit it. The research used qualitative methods with descriptive analysis. Data collection techniques used include observation, interviews, and documentation. Data analysis techniques used are data reduction techniques, data presentation, and conclusion drawing. The results of the research concluded that the quality of health services at Tarogong Public Health Center did not satisfy the users of service for outpatients, inpatients or patient waiters. This can be seen from various indicators of service quality measurement where only the assurance indicator is concluded that employee knowledge is good as well as health employees can provide appropriate services. While the tangible evidence indicators, infrastructure or health service facilities are still inadequate, In the indicator of reliability, services at the Tarogong Pubic Health Center are in accordance with standard operating procedures but the public is still not well informed about the required service requirements, On the indicator of responsiveness (responsiveness), the responsiveness of officers to patient complaints is quite good, whereas in the indicator of empathy (empathy), concern is not yet found in all employees of the Tarogong Public Health Center. The existence of several inhibiting factors that researchers found in the field include: Lack of health care facilities, people do not know the stages of health service procedures, health care workers are not quick to follow up on information provided to patients, there is still a low sense of responsibility for work tasks.The suggestions that can be put forward: propose reimbursement and addition of supporting infrastructure for health services, socialize to the public the operational standards of service procedures, improve employee attitudes and behavior. The role of the leader must be increased again to provide motivation to his subordinates to keep working professionally. Tarogong Public Health Center staff must provide examples to always interact with patients.
Analisis Kualitas Pelayanan Kesehatan di Unit Pelaksana Teknis Pusat Kesehatan Masyarakat Tarogong Kabupaten Garut Muchtar Muchtar; Yudi Triana Wahyudi; Kusdinar Kusdinar
Jurnal Pembangunan dan Kebijakan Publik (JPKP) Vol 11 No 1 (2020): Jurnal Pembangunan dan Kebijakan Publik
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik - Universitas Garut

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36624/jpkp.v11i1.70

Abstract

his research aims to determine the quality of health services at Tarogong Public Health Center, Garut Regency along with the factors that inhibit it. The research used qualitative methods with descriptive analysis. Data collection techniques used include observation, interviews, and documentation. Data analysis techniques used are data reduction techniques, data presentation, and conclusion drawing. The results of the research concluded that the quality of health services at Tarogong Public Health Center did not satisfy the users of service for outpatients, inpatients or patient waiters. This can be seen from various indicators of service quality measurement where only the assurance indicator is concluded that employee knowledge is good as well as health employees can provide appropriate services. While the tangible evidence indicators, infrastructure or health service facilities are still inadequate, In the indicator of reliability, services at the Tarogong Pubic Health Center are in accordance with standard operating procedures but the public is still not well informed about the required service requirements, On the indicator of responsiveness (responsiveness), the responsiveness of officers to patient complaints is quite good, whereas in the indicator of empathy (empathy), concern is not yet found in all employees of the Tarogong Public Health Center. The existence of several inhibiting factors that researchers found in the field include: Lack of health care facilities, people do not know the stages of health service procedures, health care workers are not quick to follow up on information provided to patients, there is still a low sense of responsibility for work tasks.The suggestions that can be put forward: propose reimbursement and addition of supporting infrastructure for health services, socialize to the public the operational standards of service procedures, improve employee attitudes and behavior. The role of the leader must be increased again to provide motivation to his subordinates to keep working professionally. Tarogong Public Health Center staff must provide examples to always interact with patients.
IMPLEMENTASI SISTEM INFORMASI MANAJEMEN SURAT DAN PENGARSIPAN DI SEKRETARIAT DAERAH KABUPATEN GARUT Muchtar Muchtar; Heriyandi Heriyandi; Sartibi Bin Hasyim
Jurnal Pembangunan dan Kebijakan Publik (JPKP) Vol 13 No 1 (2022): Jurnal Pembangunan dan Kebijakan Publik
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik - Universitas Garut

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36624/jpkp.v13i1.111

Abstract

Perkembangan teknologi dan informasi dari waktu ke waktu membawa perubahan yang cukup signifikan terhadap manusia. Semua orang saat ini sangat mudah dan membutuhkan media informasi pengolah data sebagai penunjang dari segala aspek dalam melaksanakan kegiatan kehidupan sehari-harinya. Sistem informasi manajemen surat dan pengarsipan (SIMSP) di Sekretariat Daerah Kabupaten Garut menjadi salah satu langkah dalam penataan administrasi surat-menyurat menggunakan teknologi terkini. SIMSP SETDA adalah sebuah sistem informasi untuk pengelolaan surat menyurat, disposisi online dan juga pengarsipan secara digital yang tersimpan di server Dinas Komunikasi dan Informatika Kabupaten Garut. Penelitian ini dilakukan dengan menggunakan penelitian kualitatif. Lokasi penelitian di Sekretariat Daerah Kabupaten Garut. Pengumpulan data dilakukan melalui wawancara mendalam dengan Kepala Bagian Umum, Kasubag TU Pimpinan, Staf Ahli dan Kepegawaian, Pengadministrasi Surat-menyurat (Staf), Analis Tata Usaha (Staf), dan Sekretaris di Lingkungan Sekretariat Daerah. Selain itu digunakan pula beberapa data dan dokumen untuk menunjang kelengkapan dan kedalaman informasi yang dibutuhkan. Hasil penelitian menunjukkan bahwa terdapat faktor yang menghambat implementasi sistem informasi manajemen surat dan pengarsipan di Sekretariat Daerah Kabupaten Garut. Diantaranya 4 faktor penghambat yaitu : (1) Dalam mekanisme pelayanan terdapat hambatan tidak adanya sosialisasi secara langsung kepada tiap bagian mengenai pengimplementasian SIMSP sehingga bagian-bagian yang ada kurang mengetahui kegunaannya, (2) Sumber daya manusia pengelola SIMSP di Sekretariat Daerah belum memadai karena tidak memiliki dasar pendidikan informatika maupun Komputer dan kurangnya pengembangan pelatihan atau bimbingan teknis, (3) Sarana dan prasarana pelayanan masih kurang perlu adanya penguatan jaringan internet perlu juga penambahan unit komputer lengkap dengan perangkat pendukungnya, dan (4) Kurangnya Komitmen dari beberapa Pelaksana Kebijakan.
Co-Authors Heriyandi Heriyandi Kusdinar Kusdinar Sartibi Bin Hasyim Yudi Triana Wahyudi