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All Journal Konstitusi: Jurnal Hukum, Administrasi Publik, dan Ilmu Komunikasi Dynamics Social : International Journal of Social Sciences and Communication
Asmanurhidayani Asmanurhidayani
Universitas Puangrimaggalatung
Law, Crime, Criminology & Criminal Justice Social Sciences

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Pengaruh Sistem Informasi Administrasi Kependudukan Terhadap Efektivitas Kerja Pegawai pada Dinas Kependudukan dan Pencatatan Sipil Kabupaten Wajo Reza Annas Tasya Syam; Muh Hasbi Abbas; Asmanurhidayani Asmanurhidayani
Konstitusi : Jurnal Hukum, Administrasi Publik, dan Ilmu Komunikasi Vol. 1 No. 3 (2024): Juli : Konstitusi : Jurnal Hukum, Administrasi Publik, dan Ilmu Komunikasi
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/konstitusi.v1i3.129

Abstract

This research was conducted to determine the influence of the population administration information system on work effectiveness. Apart from that, the general aim of this research is to determine the magnitude of the influence of the population administration information system on the work effectiveness of employees at the Wajo Regency Population and Civil Registration Service office. This type of research uses a census type with a total of 26 respondents and uses a quantitative descriptive study. The data collection techniques used are observation, questionnaires and documentation. The research population is operators using the Population Administration Information System (SIAK) of the Population and Civil Registration Service Office of Wajo Regency. This research uses correlation coefficient analysis techniques and simple linear regression tests. The results of this research show that the population administration information system is in the very good category, employee work effectiveness is in the very good category, the Population Administration Information System has a positive effect on the work effectiveness of employees at the Wajo Regency Population and Civil Registration Service office.
Analysis of Public Service Quality: A Case Study of Customers at the Official Yamaha Dealer in Sengkang Wajo Regency Sitti Aminah; Asmanurhidayani Asmanurhidayani; Riza Ananda
Dynamics Social : International Journal of Social Sciences and Communication Vol. 2 No. 3 (2026): International Journal of Social Sciences and Communication
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/dynamicssocial.v2i3.308

Abstract

This study to analyze the quality of public services describe the supporting factors and inhibiting factors of the quality of publik services (Case Study on Customers of the Yamaha Sengkang real Dealer, Wajo Regency). This study employs a desricriptive method with a qualitative approach.Data collection was conducted through observation, in depth interviews, and document analysis. Data analysis employed the interactive model developed by Miles and Huberman, comprising data reduction, data display, and conclution drawing. The research findings indicate that service quality at the Official Yamaha Dealer in Sengkang, Wajo Regency, is generally saticfactory. The tangibels dimension is evidenced by adequate sercice facilities, a comfortable waiting area , and a clean, organized work environment. Regarding the empathydimension, employees demostrate attentiveness to customer needs by providing service that is friendly, communicative, and non discriminatory.Inhibiting factors include service wait times during peakhours, limited stock of certain spare parts, and the need for faster customer complaint resolution,conversely,supporting factors include the high quality of service at the Official Yamaha dealer in Sengkang, Wajo regency, alongside ongoing efforts to improve service timt efficiency, optimize complaint handling systems, enhance human resource competence, and leverage information tecnology to facilitate faster, transparent, and customer sattisfaction-oriented service.
Co-Authors Muh Hasbi Abbas Reza Annas Tasya Syam Riza Ananda Sitti Aminah