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All Journal Jurnal Manajemen Pelayanan Publik Jurnal Pemerintahan dan Politik
Petronela Sahetapy
Universitas Pattimura
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences Transportation

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Kinerja Pemungutan Suara dalam Pemilihan Kepala Daerah pada Masa Pandemi Covid – 19 di Kabupaten Maluku Barat Daya Oktovian Samangun; Zainal Abidin Rengifurwarin; Petronela Sahetapy
Jurnal Pemerintahan dan Politik Vol. 8 No. 2 (2023)
Publisher : Universitas Indo Global Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36982/jpg.v8i2.2724

Abstract

This research aims to analyze and explain the performance of election during the covid-19 pandemic and the effectiveness of the supervisory role by the Election Supervisory Board (Bawaslu) in Southwest Maluku Regency. This research seeks to find out: How was the performance of voting activities during the Covid-1 pandemic in the regional head election of Southwest Maluku Regency? and How effective was the role of the Election Supervisory Board in supervision the during the Covid-19 pandemic in Southwest Maluku Regency? This research is qualitative in nature with the number of informants as many as 8 people. Data were collected and analyzed through qualitative analysis techniques. The findings of this research suggest that the performance of voting activities in the regional head election during the Covid-19 pandemic was in good condition. Meanwhile, the effectiveness of the role of monitoring the performance of these voting activities by the Election Supervisory Board of Southwest Maluku Regency was in an optimal position. The implication of the results of this research is that to improve the performance of voting activities during the COVID-19 pandemic, then the effectiveness of the supervision by the Election Supervisory Board in a Regency must be optimized.
The Analysis Of Relationship Between Communication Competence And Service Quality At Bhayangkara Hospital TK. III Ambon Petronela Sahetapy; Yanti Susana Jesajas
Jurnal Manajemen Pelayanan Publik Vol 7, No 1 (2023): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v7i1.47649

Abstract

Informasi di lapangan bahwa masalah kompetensi komunikasi dalam pelayanan, baik secara komunikasi personal dan komunikasi kontekstual terkait dengan kualitas pelayanan di rumah sakit masih sangat minim untuk diteliti. Oleh karena itu lewat penelitian ini permasalahan ini di eksplorasi. Adapun tujuan penelitian adalah menganalisis hubungan antara kompetensi komunikasi dan kualitas pelayanan di Rumah Sakit Bhayangkara TK. III Ambon. Desain penelitian ini bersifat asosiatif eksplanatori suvei, yakni suatu penelitian yang bertujuan mengungkapkan korelasi dan konribusi antar-variabel yang difokuskan sebagai objek penelitian, yakni kempetensi komunikasi dan kualitas pelayanan di Rumah Sakit Bhayangkara TK. III Ambon. Demikian sampel dalam penelitian ini berjumlah 30 orang yang dijadikan sebagai responden penelitian. Hasil Penelitian menunjukkan bahwa kompetensi komunikasi berkorelasi positif dan signifikan dengan kualitas pelayanan di Rumah Sakit Bhayangkara TK. III Ambon. Adapun saran yang dapat dikemukakan yaitu mengedepankan Kompetensi Komunikasi. dalam mengoptimalkan kualitas pelayanan dengan memacu Komunikasi Personal dan Komunikasi kontekstual terkait dengan tuntutan kebutuhan pelayanan yang harus diwujudkan di Rumah Sakit Bhayangkara TK. III Ambon.
Co-Authors Oktovian Samangun Yanti Susana Jesajas Zainal Abidin Rengifurwarin