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All Journal Nanggroe: Journal Of Scholarly Service Nanggroe: Journal of Scholarly Service
Sungkono S
Prodi Manajemen, Fakultas, Universitas Buana Perjuangan Jl. Ronggowaluyo Kec. Karawang Timur, Kab. Karawang , 41371, Indonesia
Religion Agriculture, Biological Sciences & Forestry Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Medicine & Pharmacology Neuroscience Nursing Public Health Social Sciences

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Meningkatkan Kinerja Pelayanan Surat Keterangan Tidak Mampu di Kantor Kecamatan Cikarang Timur Bekasi Dede Wahyudin; Sungkono S
Nanggroe: Jurnal Pengabdian Cendikia Vol 2, No 3 (2023): Juni
Publisher : Yayasan Daarul Huda Kruengmane

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Abstract

The purpose of this study was to determine the performance of public services in the East Cikarang District Office, Bekasi Regency. This type of research was qualitative research, a certificate of incapacity at the East Cikarang District Office. Data collection techniques: observation, interviews and documentation. The results showed that the quality of service from the aspects of: 1. Tangible with indicators of employee appearance and convenience of places to perform services and the results of the interviews obtained that these dimensions had been well implemented, 2 Reliability with indicators of employee accuracy and employee capabilities and interview results obtained these has been implemented properly, 3 Responsiveness with indicators Responds to each service user and employee performs services quickly and the interview results obtained have been properly implemented 4. Assurance with indicators Officers provide timely guarantees and Officers provide guarantees of costs and interview results obtained this has been implemented properly 5. Empathy with the indicator Prioritizing the Interests of service users and Employees serves in a non-discriminatory manner and this has been implemented properly. Inhibiting factors there are still some from the public who complain and think that the performance of government is often lazy. Supporting factors include supporting factors so that employees can perform better services with the enthusiasm of each employee. And other supporting factors, namely the existence of facilities, namely computers and equipment as well as an internet connection from the Civil Registry which facilitates the service process for service users.
Efektivitas Pelaksanaan Prosedur Perjalanan Dinas di PT. Hurip Utama Cikampek Dina Nurlia Fajar; Sungkono S
Nanggroe: Jurnal Pengabdian Cendikia Vol 2, No 3 (2023): Juni
Publisher : Yayasan Daarul Huda Kruengmane

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Abstract

The effectiveness of the implementation of business travel procedures is very important to ensure that every business trip undertaken by employees can be carried out efficiently and on target. This involves several aspects that need attention, including submitting travel requests, determining routes and schedules, using budgets, and reporting trip results. Effective business travel procedures can help companies or organizations save on travel costs, reduce the risk of errors or mistakes, and increase the productivity of employees who travel on business. On the other hand, ineffective business travel procedures can lead to financial loss, employee dissatisfaction and legal problems. To increase the effectiveness of the implementation of official travel procedures, companies or organizations must have a clear and integrated system to manage each stage of the business travel process. This can include using applications or software that can facilitate the submission of travel requests, determining routes and schedules, managing budgets, and reporting trip results. In addition, the company or organization must also have clear operational standards to regulate every aspect related to official travel, including applicable rules and regulations, time and budget limits, and actions to be taken if problems occur during the trip. Thus, the effectiveness of implementing business travel procedures can assist companies or organizations in achieving their business goals, increasing efficiency, and improving the performance of employees who travel on business.
Meningkatkan Kinerja Pelayanan Surat Keterangan Tidak Mampu di Kantor Kecamatan Cikarang Timur Bekasi Dede Wahyudin; Sungkono S
Nanggroe: Jurnal Pengabdian Cendikia Vol 2, No 3 (2023): Juni
Publisher : Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The purpose of this study was to determine the performance of public services in the East Cikarang District Office, Bekasi Regency. This type of research was qualitative research, a certificate of incapacity at the East Cikarang District Office. Data collection techniques: observation, interviews and documentation. The results showed that the quality of service from the aspects of: 1. Tangible with indicators of employee appearance and convenience of places to perform services and the results of the interviews obtained that these dimensions had been well implemented, 2 Reliability with indicators of employee accuracy and employee capabilities and interview results obtained these has been implemented properly, 3 Responsiveness with indicators Responds to each service user and employee performs services quickly and the interview results obtained have been properly implemented 4. Assurance with indicators Officers provide timely guarantees and Officers provide guarantees of costs and interview results obtained this has been implemented properly 5. Empathy with the indicator Prioritizing the Interests of service users and Employees serves in a non-discriminatory manner and this has been implemented properly. Inhibiting factors there are still some from the public who complain and think that the performance of government is often lazy. Supporting factors include supporting factors so that employees can perform better services with the enthusiasm of each employee. And other supporting factors, namely the existence of facilities, namely computers and equipment as well as an internet connection from the Civil Registry which facilitates the service process for service users.
Efektivitas Pelaksanaan Prosedur Perjalanan Dinas di PT. Hurip Utama Cikampek Dina Nurlia Fajar; Sungkono S
Nanggroe: Jurnal Pengabdian Cendikia Vol 2, No 3 (2023): Juni
Publisher : Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The effectiveness of the implementation of business travel procedures is very important to ensure that every business trip undertaken by employees can be carried out efficiently and on target. This involves several aspects that need attention, including submitting travel requests, determining routes and schedules, using budgets, and reporting trip results. Effective business travel procedures can help companies or organizations save on travel costs, reduce the risk of errors or mistakes, and increase the productivity of employees who travel on business. On the other hand, ineffective business travel procedures can lead to financial loss, employee dissatisfaction and legal problems. To increase the effectiveness of the implementation of official travel procedures, companies or organizations must have a clear and integrated system to manage each stage of the business travel process. This can include using applications or software that can facilitate the submission of travel requests, determining routes and schedules, managing budgets, and reporting trip results. In addition, the company or organization must also have clear operational standards to regulate every aspect related to official travel, including applicable rules and regulations, time and budget limits, and actions to be taken if problems occur during the trip. Thus, the effectiveness of implementing business travel procedures can assist companies or organizations in achieving their business goals, increasing efficiency, and improving the performance of employees who travel on business.
Co-Authors Dede Wahyudin Dina Nurlia Fajar