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All Journal Nanggroe: Journal Of Scholarly Service Nanggroe: Journal of Scholarly Service
Dini Yani
Program Studi Manajemen, Fakultas Ekonomi dan Bisnis Universitas Buana Perjuangan Karawang
Religion Agriculture, Biological Sciences & Forestry Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Medicine & Pharmacology Neuroscience Nursing Public Health Social Sciences

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Pengaruh Kepuasan Konsumen Terhadap Kinerja Karyawan Pada Outtlet Chattime di Kota Karawang Putri Ayu Rukmini; Puji Isyanto; Dini Yani
Nanggroe: Jurnal Pengabdian Cendikia Vol 2, No 3 (2023): Juni
Publisher : Yayasan Daarul Huda Kruengmane

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Abstract

Until now, Chatime has been able to maintain its existence and even become a Top Brand for five consecutive years among other drinks that have existed longer than Chatime. This study uses a quantitative method that is influential, namely to determine the effect of consumer satisfaction on employee performance at chattime outlets in the city of Karawang. Sampling was carried out using probability sampling technique, namely simple random sampling with a sample of 30 people. By using multiple analysis and hypothesis testing by providing a questionnaire given to consumers. Based on the results of research conducted that Employee Performance has a positive and significant effect on Chattime Consumer Satisfaction in the city of Karawang. This can be proven by the value of T Count (7.107) > T- Table (2.051) and then the coefficient of determination from the results of the hypothesis test, obtained R-Square 0.643 which explains 64.3% Consumer Satisfaction and the rest is influenced by other factors outside the research This. Based on the results of these studies, the authors can conclude that the hypothesis approved by the research is accepted
Pengaruh Kepuasan Konsumen Terhadap Kinerja Karyawan Pada Outtlet Chattime di Kota Karawang Putri Ayu Rukmini; Puji Isyanto; Dini Yani
Nanggroe: Jurnal Pengabdian Cendikia Vol 2, No 3 (2023): Juni
Publisher : Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Until now, Chatime has been able to maintain its existence and even become a Top Brand for five consecutive years among other drinks that have existed longer than Chatime. This study uses a quantitative method that is influential, namely to determine the effect of consumer satisfaction on employee performance at chattime outlets in the city of Karawang. Sampling was carried out using probability sampling technique, namely simple random sampling with a sample of 30 people. By using multiple analysis and hypothesis testing by providing a questionnaire given to consumers. Based on the results of research conducted that Employee Performance has a positive and significant effect on Chattime Consumer Satisfaction in the city of Karawang. This can be proven by the value of T Count (7.107) > T- Table (2.051) and then the coefficient of determination from the results of the hypothesis test, obtained R-Square 0.643 which explains 64.3% Consumer Satisfaction and the rest is influenced by other factors outside the research This. Based on the results of these studies, the authors can conclude that the hypothesis approved by the research is accepted
Co-Authors Puji Isyanto Putri Ayu Rukmini