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All Journal Professional : Jurnal Komunikasi dan Administrasi Publik
Z. A. Rengifurwarin
Ilmu Administrasi Negara, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Pttimura, Indonesia
Decision Sciences, Operations Research & Management

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ANALISIS KUALITAS PEGAWAI FRONT OFFICE DALAM PELAYANAN TERPADU SATU PINTU (PTSP) DI KANTOR KEMENTERIAN AGAMA PROVINSI MALUKU Ike Rahmatia Rahanyamtel; Z. A. Rengifurwarin; Ivonny Rahanra
Professional: Jurnal Komunikasi dan Administrasi Publik Vol 10 No 1 (2023): Juni
Publisher : UNIVED PRESS, Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/professional.v10i1.3755

Abstract

This research is descriptive qualitative research. Aims to analyze and explain the description of the Quality Analysis of Front Office Employees in PTSP at the Promal Ministry of Religion Office. The informants of this research amounted to 12 people. The data needed in this study were collected through observation, interview, and documentation techniques. The data was successfully collected, processed and analyzed with the help of descriptive qualitative analysis techniques. The results of this study indicate that the quality of Service by Front Office Employees at the PTSP Unit of the Ministry of Religion Promal is quite good, but not yet optimal as a whole. This is influenced by supporting factors, such as: a) factors of work systems and procedures, b) factors of ability, attitudes and work behavior of employees, and c) technological factors, infrastructure facilities. While the obstacles are, a) employee cooperation factors, and b) employee work motivation factors. The implication of this research, if you want to improve the quality of public services by front office employees at the PTSP of the Promal Ministry of Religion Office, then the things that need to be developed are work systems and procedures, ability, attitudes and work behavior, employee cooperation, as well as improving cooperation, and employee work motivation.
Kinerja Pelayanan Publik Di Dinas Sosial Kota Ambon Devita Sari; Z. A. Rengifurwarin; Julia Th Patty
Professional: Jurnal Komunikasi dan Administrasi Publik Vol 10 No 1 (2023): Juni
Publisher : UNIVED PRESS, Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/professional.v10i1.3756

Abstract

The purposes to analyze and explain an overview of the performance of Public Services, as well as the supporting and inhibiting factors in the Ambon City Social Agency. The informants of this study were 12 people. The data needed in this study were collected through observation, interviews, and documentation. The data were collected, processed, and analyzed by using descriptive qualitative analysis techniques. The results of this study indicate that the performance of public services at the Ambon City Social Service is quite good, but not optimal as a whole, such as: 1) Service quality, 2) Service quantity, 3) Service accuracy, 4) Service effectiveness, 5) Service independence on the side other supporting factors are, 1) Employee Salary Factor, 2) Employee Work Environment Factor, 3) Employee Work Culture Factor, 4) Employee Work Motivation Factor While the inhibiting factors are: 1) Employee Work Discipline Factor, and 2 ) Employee Job Satisfaction Factor, the implication of this research, that if you want to improve the performance of public services at the Ambon city social service office, it is necessary to optimally develop the supporting factors, and improve the inhibiting factors
Co-Authors Devita Sari Ike Rahmatia Rahanyamtel Ivonny Rahanra Julia Th Patty