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All Journal Jurnal Aisyah : Jurnal Ilmu Kesehatan
Muhammad Taufan Iskandar
Universitas Muhammadiyah Yogyakarta
Health Professions Medicine & Pharmacology Nursing Public Health Veterinary

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Waiting Time : Problems From The Past, Present and Future Muhammad Taufan Iskandar; Sri Sundari
Jurnal Aisyah : Jurnal Ilmu Kesehatan Vol 8, No 2: June 2023
Publisher : Universitas Aisyah Pringsewu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30604/jika.v8i3.2045

Abstract

Long waiting times have long been an issue, but they haven't been fixed up to this point. One of the contributing elements to this issue is the fact that health care facilities constantly strive to expand the number of patient visits, but this is not accompanied by an improvement in service capability in terms of both human resources and facilities and infrastructure. Patient satisfaction levels will be affected by lengthy waiting times. Running a business in the health care sector depends heavily on patient satisfaction. Using a questionnaire as a primary data collection tool, this style of Study is quantitative and uses analytic observational methods. The satisfaction questionnaire use a Likert scale of 1-5. The researchers also collected actual data on waiting time for 139 internal medicine clinic respondents by following them from the line counter until the respondent left the health care facility. The sample size was estimated using the epi-info software and the consecutive sampling method. Data analysis using the chi-square approach in SPSS 21 software revealed that an average waiting time of 315 minutes had no effect on patient satisfaction, as there were other factors that could affect patient happiness besides waiting time.
Co-Authors Sri Sundari